Carolyn Harris
Germantown,MD
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring [Number] years of experience to dynamic new position.
Overview
22
22
years of professional experience
Work History
Assistant Front Manager
Giant Food
10.1985 - 02.2007
- Enhanced customer satisfaction by implementing effective front-end management strategies.
- Streamlined checkout processes for improved efficiency and reduced wait times.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Trained and mentored front-end team members, resulting in increased productivity and job satisfaction.
- Resolved customer complaints promptly and professionally, maintaining a positive brand image.
- Assisted in the hiring process of new front-end team members, ensuring a strong workforce.
- Monitored cash handling procedures to minimize discrepancies and deter theft or fraud incidents.
- Ensured compliance with health and safety regulations within the front end area, protecting both employees and customers alike.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Medical Administrative Assistant
Dr. William Stern
04.1985 - 09.1985
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Greeted patients and provided required paperwork to facilitate services.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Associate of Business Administration -
Montgomery College
Rockville, MD05.2014
Skills
- Quality Assurance
- Leadership Abilities
- Marketing Knowledge
- Inventory Control
- Decision Making
- Problem Solving
- Delegation Skills
- Sales Expertise
- Customer Service Excellence
- Time Management
- Team Building
- Data Analysis
- File Management
- Administrative Support
Timeline
Assistant Front Manager
Giant Food
10.1985 - 02.2007
Medical Administrative Assistant
Dr. William Stern
04.1985 - 09.1985
Associate of Business Administration -
Montgomery College
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