Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hedi Bradley

Hurst

Summary

Adept at fostering customer satisfaction and streamlining operations, my tenure at companies like Nike has honed my skills in customer service and cash register operation. I've effectively managed teams, ensuring reliability and punctuality, and improved inventory systems, directly enhancing customer experiences and operational efficiency.

Experienced with fleet coordination and logistics, ensuring seamless operations. Utilizes strong organizational skills and problem-solving abilities to maintain fleet schedules and handle maintenance efficiently. Knowledge of inventory management and operational support, contributing to optimized fleet performance.

Overview

13
13
years of professional experience

Work History

Customer Service Cashier

Nike
08.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Online Order Manager

Walmart
04.2022 - 07.2023
  • Evaluated team performance regularly, identifying areas of improvement and providing constructive feedback for continuous development.
  • Optimized resource allocation by analyzing workload distribution among team members periodically for efficient workforce utilization.
  • Improved inventory management by monitoring stock levels and collaborating with supply chain teams for replenishment.
  • Collaborated with IT department to troubleshoot system issues affecting the order management process promptly.

Fleet Service Clerk

Envoy Airlines
12.2017 - 11.2021
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Documented all required information regarding cargo weight and destination.
  • Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
  • Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.

Front End Supervisor

Home Depot
05.2012 - 07.2017
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.

Education

Associate of Science - Criminal Justice

SW Florida College
Fort Myers, FL

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • Customer complaint resolution

Timeline

Customer Service Cashier

Nike
08.2023 - Current

Online Order Manager

Walmart
04.2022 - 07.2023

Fleet Service Clerk

Envoy Airlines
12.2017 - 11.2021

Front End Supervisor

Home Depot
05.2012 - 07.2017

Associate of Science - Criminal Justice

SW Florida College

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Hedi Bradley