Hedy Esqueda
Riverside,CA
Summary
Competent Accounts Receivable Specialist bringing 4 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Team-oriented, dependable and performance-driven.
Overview
8
8
years of professional experience
Work History
Billing & Receivables Clerk
Cintas Corporation
06.2023 - Current
- Immediate contribution to the team by negotiating with customers, keying credit memos without reference, and engaging with Service Managers and Partners on key issues; all of this before completing the mandatory training with management approval.
- Early Adoption of Workload. Taking on a monthly Accounts Receivable totaling $1.5 million, which was among the highest in the group.
- Keeping track of over a thousand accounts to identify outstanding debts
- Calling an average of 30 to 60 customers daily to reach out for payment, or payment-related inquiries
- Planning course of action to recover outstanding payments, heavy phone activity with customers
- Conducted research to address posting errors
- Locating and contacting debtors regarding payment status
- Negotiating payoff deadlines or payment plans; handling questions or complaints
- Working with different reporting to identify accounts in jeopardy, cash balances, short pays, new accounts, lost accounts, etc
- Attends weekly meetings with General Manager and Accounts Receivable Supervisor to discuss top bad debt accounts
- Deliver high standards of customer experience and manage escalations related to collections
- Investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly
- Maximize the effectiveness of the collection process by identifying problems early in the collection process
- Complying with requirements when legal action is unavoidable
- Key credits, debits, and refunds in SAP
- Assist supervisor and team with different projects when required
Receptionist/Secretary II
Sacred Heart Catholic Church
08.2019 - 01.2023
- Assist as a receptionist throughout the day
- Assists priest with all secretarial requests and staff as needed in the office
- Receives and distributes daily mail
- Receives, records, and posts 'weekly receipts' and stores them in the safe
- Records all Mass intentions in the daily Mass record calendar
- Processes the prayers of the faithful, money bags, and announcements for the Sunday Mass weekend.
- Maintains parish website and social media
- Data entry (weekly contributions & registrations) to parishSoft, a database of 5 thousand parishioners
- Issue duplicate sacramental certificates
- Create flyers or signs as needed in the office
- Inventory, order, and buy parish and office supplies
- Train, troubleshoot, and call for service on office machines
- Processes meeting minutes for staff meetings
- Official translator in all ministry meetings
- Assists Pastor with office volunteers as needed
- Assists with any outside shopping if needed
- Creates letters for registered parishioners (Sacramental Sponsor, immigration, character letters, and other required documentation)
- Sends/Creates e-mails for the priest and sends mail as requested
- Manages and updates the Church's main calendar
- Generates tax letters at the year-end
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Complies with all applicable Diocesan Department and Office policies and procedures
Accounting Receivable
Paradigm Health and Wellness
07.2016 - 02.2019
- Prepare daily sales reports daily
- Greeting and directing company visitors to the right department
- Supervising all entering e-mails and important claims
- Resolves valid or authorized deductions by entering adjusting entries
- Making and entering cash receipts/payments to sage
- Making bank deposits weekly
- Verifying all net information from each customer agreement, and keeping up with their renewals
- Resolves collections/aging by looking into customer payment terms, payment history, credit line, etc
- Disputing any incorrect payment or deduction made to the company
- Pulling data from software to work on sales analysis reports, monthly, for month-end
- Reconciliation of accounts and G/L's
- Analyzing, recording, and making all the company's credit memos
Education
Certificate - Real Estate
UCLA, Extension
Los Angeles, CA08.2021
AA-Transfer - Sociology
Mt. San Antonio College
Walnut, CA11.2018
B.A. - Gender, Ethnicity, and Multicultural Studies
California State Polytechnic University-Pomona
Pomona, CA03.2015
Skills
- Sage 100 Software
- SAP
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Attention to Detail
- Data Entry
- Organization
- Problem-Solving
- Fast Learner
- Client Communication
- Payment plan negotiation
- Accounting Software Proficiency
- Debt collection
Accomplishments
Team Unapplied Cash Champion.
Selected based on High Performance: Chosen to lead and manage unapplied cash processes within my team due to consistently outstanding performance. Each day, I generate a report, review every new entry, and reach out to my team for updates as needed. This report is sent to upper management daily. One of my primary responsibilities is to step in and assist when required. My goal is to help my team minimize the percentage of unapplied funds." funds.
Extracurricular Activities
Advocate at 'Project sister family services', An organization that provides aid and resources to victims of sexual assault, where I was certified as Crisis Intervention Advocate.
Beauty Pageant Coordinator at 'Federación de Clubes de Colima' (FEDECOL), A non-profit organization that helps immigrants with education, health and civic participation in the United States, they had an annual beauty pageant.
Volunteer at 'Oleander Elementary School', Doing office work to comply with 40 hours to obtain a Business Pathway certificate. Certificate was obtained in May 2023.
Languages
Spanish
Native or Bilingual
Timeline
Billing & Receivables Clerk
Cintas Corporation
06.2023 - Current
Receptionist/Secretary II
Sacred Heart Catholic Church
08.2019 - 01.2023
Accounting Receivable
Paradigm Health and Wellness
07.2016 - 02.2019
AA-Transfer - Sociology
Mt. San Antonio College
B.A. - Gender, Ethnicity, and Multicultural Studies
California State Polytechnic University-Pomona
Certificate - Real Estate
UCLA, Extension
Similar Profiles
Leah CasertaLeah Caserta
First Aid and Safety Service Sales Representative at Cintas CorporationFirst Aid and Safety Service Sales Representative at Cintas Corporation
Jeremy SalasJeremy Salas
Service Sales Representative at Cintas CorporationService Sales Representative at Cintas Corporation
Chad BarrChad Barr
Service Manager-Rental at Cintas CorporationService Manager-Rental at Cintas Corporation
Brandon MooreBrandon Moore
DIRECT SALES REPRESENTITIVE at CINTAS CORPORATIONDIRECT SALES REPRESENTITIVE at CINTAS CORPORATION
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works