Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heena Jha

Troy

Summary

Former Infosys ltd. SAP BI consultant and worked on SAP ABAP as well with 2 years of experience in handling analytical and problem solving skills , worked on etl processess and creating dashboards for clients for business development . One year of experience as a customer service executive at Amazon India Ltd, where I developed skills in handling problems very efficiently and improved my team bonding and communication skills. Driven Data Analyst Intern with background in identifying data discrepancies and developing solutions. Possess strong analytical skills, knowledge of statistical software and ability to interpret complex datasets. Have successfully organized and cleaned data sets for optimized use, demonstrating keen understanding of diverse data analysis methodologies. Made significant impact by providing insightful, actionable reports based on thorough research and examination of organizational data trends.

Overview

5
5
years of professional experience

Work History

Data Analyst Intern

DTE Energy
Detroit
02.2025 - Current
  • Develop interactive Power BI dashboards to visualize key operational metrics, enhancing data-driven decision-making.
  • Analyze massive datasets from various sources to identify trends and anomalies, aiding business units in optimizing processes.
  • Perform ad-hoc statistical analysis to support cost-reduction initiatives, and improve compliance with industry regulations.
  • Collaborate with cross-functional teams to identify opportunities for reducing operational costs, and improving efficiency.
  • Utilize SQL, Power BI, and Python to extract, transform, and analyze retail and operational data for insights.

SAP BI Consultant

Infosys
Bhubaneshwar
02.2022 - 01.2024
  • Leveraged existing system monitoring and controller tools to send and receive alerts
  • Assisted employees with resolving network problems at remote locations
  • Compiled, processed, and analyzed test data and results to improve product quality
  • Created dashboards and other tools to monitor and control production systems

Customer Service Executive

Amazon India Ltd.
Kolkata
07.2020 - 02.2022
  • Engaged with customers to understand needs, resolve issues and answer product questions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer calls and emails to answer questions about products and services
  • Developed and actualized customer service initiatives to decrease wait times

Education

Master's - Data Science And Business Analytics

Wayne State University
Detroit, United States
01.2024

Bachelors of Technology - Electronics And Communication

Calcutta Institute Of Engineering And Management
Kolkata
07.2019

Skills

  • MySQL
  • Python
  • Data Analysis
  • Power BI
  • Deep learning
  • Data cleaning
  • Predictive modeling
  • Machine learning
  • Big data analytics
  • NoSQL databases
  • Data mining
  • ETL processes
  • Apache Spark

Certification

Microsoft Certified : Power BI Data Analyst Associate at Microsoft

Infosys Certified SAP BI Professional Consultant at Infosys

The Complete SQL Bootcamp : Go From Zero to Hero at Udemy Certified

Timeline

Data Analyst Intern

DTE Energy
02.2025 - Current

SAP BI Consultant

Infosys
02.2022 - 01.2024

Customer Service Executive

Amazon India Ltd.
07.2020 - 02.2022

Master's - Data Science And Business Analytics

Wayne State University

Bachelors of Technology - Electronics And Communication

Calcutta Institute Of Engineering And Management

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Heena Jha