Heena Kumar
Summary
Experienced dental hygienist with a strong foundation in planning and a track record of delivering exceptional patient care. Possessing excellent organizational and communication skills, I am seeking to transition into a dynamic Program Manager role. Proven ability to manage diverse responsibilities, adapt to changing environments, and collaborate with interdisciplinary teams. Eager to leverage my clinical background, attention to detail, and passion for process optimization to excel in a program management capacity and contribute to the success of your company.
Overview
10
10
years of professional experience
Work History
Dental Hygienist
Northwest Family Dental Care
Covington, WA
05.2022 - Current
- Implemented a system which enabled the efficient provision of double hygiene services, effectively treating two patients within the hour instead of just one which resulted in a notable 30% increase in revenue.
- Mitigated the progression of diverse dental diseases by offering patients with comprehensive explanations of optimal home care dental practices.
- Assisted the dentist by administering anesthesia to her patients in case of delays, concurrently ensuring the well-being of my assigned patient.
- Directed patients towards optimal treatment paths, offering insights into best and worst-case scenarios, considering cost factors, and facilitating referrals to specialists when deemed necessary.
- Maintained accurate medical and dental records by documenting important patient data in Eaglesoft.
Dental Hygienist
Covington Family Dentistry
Covington, WA
08.2021 - 04.2022
- Streamlined appointment scheduling process for better time management and increased overall productivity.
- Collaborated with the dental team to develop comprehensive treatment plans for patients with complex conditions.
Dental Assistant
Belltown Modern Dentistry
Seattle, WA
06.2016 - 06.2019
- Coordinated the assignment of patients to respective operatories, considering their scheduled treatments for the day, and ensured readiness for same-day treatments which increased revenue by 40%.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery and also performed high-end teeth whitening procedures.
Customer Service Specialist
Office Depot
Auburn, WA
08.2013 - 08.2014
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Science - Dental Hygiene
Pierce College
Steilacoom, WA06.2021
Bachelor of Science - Public Health
University of Washington
Seattle, WA06.2017
Associate of Arts -
Green River College
Auburn, WA06.2014
Skills
- Detail Oriented
- Tri-lingual: Punjabi, Hindi
- MS Office Applications
- Process Improvement
- Decision-Making
- Problem-Solving
- Good Judgment
Timeline
Dental Hygienist
Northwest Family Dental Care
05.2022 - Current
Dental Hygienist
Covington Family Dentistry
08.2021 - 04.2022
Dental Assistant
Belltown Modern Dentistry
06.2016 - 06.2019
Customer Service Specialist
Office Depot
08.2013 - 08.2014
Bachelor of Science - Dental Hygiene
Pierce College
Bachelor of Science - Public Health
University of Washington
Associate of Arts -
Green River College
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