Heer E Ishrat Hamid
Houston,TX
Summary
Professional individual bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
11
11
years of professional experience
Work History
Associate
Ross Dress for Less
Houston, TX
11.2024 - Current
- Developed and maintained relationships with clients and vendors.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Ensured compliance with company safety regulations at all times while on the job.
- Provided customer service support for inquiries, complaints, and returns.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled incoming calls from customers regarding orders or other inquiries.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Built relationships with customers by providing friendly customer service.
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted customers with selecting items and answering questions about products.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Helped customers locate items within the store using the inventory system.
- Performed cash register functions accurately and efficiently.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Shift Leader
LLaoLLao Frozen Yogurt
08.2022 - 07.2024
- Opening and closing the kiosk each day according to scheduled hours
- Regularly informing the manager of low supplies
- Closely monitoring trainees, identifying any possible issues throughout the shift
- Creating the yogurt using the correct amounts of ingredients and materials
- Cutting respectable amounts of fresh fruits to last the entire day
- Organizing and cleaning kiosks regularly to ensure good hygiene
- Providing information about LLaoLLao and expanding its reach
- Maintaining a clean and safe environment for customers and employees
- Encouraging coworkers to take breaks when needed outside of busy hours
Store Clerk
Abdul Khaliq Jewelers and Boutique
Karachi , Pakistan
08.2014 - 01.2016
- Oversaw shipment handling while coordinating inventory processes.
- Managed timely stocking processes to ensure product availability.
- Affixed identification data to products, items, and containers.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Performed daily cash drawer counts and reconciliations to ensure accuracy.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Managed inventory, restocked shelves, and ensured product availability for customers.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Answered customer inquiries regarding product features, pricing, and availability.
- Created attractive merchandise displays to promote sales.
- Implemented promotional strategies to increase customer engagement and sales.
Education
Associate of Science - Medicine
Lone Star College
Houston, TX05-2025
High School Diploma -
Cypress Ridge High School
Houston, TX05-2024
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, OneDrive, and Outlook)
- Strategy development
- Meeting scheduling
- Client engagement
- Performance evaluations
- New hire training
- Verbal and written communication
- Customer service
- Problem-solving
- Conflict resolution
- Sales expertise
- Multitasking and organization
- Workplace safety
- Workflow management
- Flexible schedule
- Customer engagement
- Store recovery
- Adaptability and flexibility
- Task prioritization
- Reliable and punctual
- Communication in writing and speech
- Agriculture
- Leadership
- Adaptability
- Planning
- Resilience
- Effective Time Management
- Fluent Bilingual Communication
- Proficient in Urdu, English, and Spanish
Volunteer Experience
- Urdu Baithak, University of Houston, Spring 2017, Performed and volunteered to expand the community.
- Pakistan Student Association, University of Houston, Fall 2015 - Present, Performed and volunteered to expand our culture.
- Indus Arts Council, Spring 2019, Performed and volunteered.
Social Media
Heer Hamid - [LinkedIn]
@heereishrathamid - [Instagram]
Activities
- SHAHEENS, 2014, present
- Swimmer, Cypress Ridge High School, 08/01/22, 05/31/23
- Tennis, Cypress Ridge High School, 08/01/21, 05/31/22
- Soccer, Cypress Ridge High School, 08/01/20, 05/31/21
- Marching Band, Cypress Ridge High School, 01/01/20, 05/31/21
- Comic Book Club, 09/01/22, Present, Used Games and Comics to bring unity, learn about one another, and expand the community
- Science Olympiad, 10/01/22, 05/31/23, Compete in events pertaining to various fields of science and work as a group in competitions and encourage one another
- AP Ambassadors Club, 10/01/22, 05/31/23, Committing to the principle that all students deserve an opportunity to participate in rigorous and academically challenging courses. Create a safe environment for AP students to learn and study during after-school hours while providing snacks and drinks to aid them and others.
- Shaheens, 05/01/17, Present, Create unique content and manage YouTube channels, Facebook, and Instagram. Initiated editing strategies to increase views and subscribers, which have successfully increased by 85%.
Languages
English
Native/ Bilingual
Spanish
Professional
Urdu
Native/ Bilingual
Timeline
Associate
Ross Dress for Less
11.2024 - Current
Shift Leader
LLaoLLao Frozen Yogurt
08.2022 - 07.2024
Store Clerk
Abdul Khaliq Jewelers and Boutique
08.2014 - 01.2016
Associate of Science - Medicine
Lone Star College
High School Diploma -
Cypress Ridge High School
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