Heesler A. Alvarez
San Jose,CA
Summary
Dedicated, motivated, and focused individual who thrives at prioritizing and completing multiple tasks simultaneously. I seek an innovative, constantly evolving workspace, with consistent opportunities to learn and be challenged. Committed to delivering the highest possible quality results with little to no supervision. Energetic, organized, professional, and eager to succeed and establish long-lasting partnerships and accounts to represent the company effectively and efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inventory & Asset Management
Microsoft
09.2023 - Current
- • Perform assigned tasks and escalated issues during high-volume work activity or escalation-based situations.
- • Coordinated with suppliers to initiate warranty claim and process failed vendor hardware devices. This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process.
- • Leveraged process knowledge and best judgment to complete tasks with minimal direct supervision.
- • Maintained a strong focus to understand the impact of work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
- • Maintained and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
- • Ensured detailed physical inventory tracking and staging.
- • Helped to reconcile and report inventory discrepancies.
- • Performed destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
- • Notified management about ordering stock shortages escalated any issues to management.
- • Complied with security and data management policies.
Learning and Development Manager
Amazon
01.2022 - 04.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Delivered new employee onboarding and training sessions via Cornerstone OnDemand.
- Coordinated and prioritized required training courses for non-exempt employees.
- Researched and obtained relevant course materials to achieve training objectives.
- Selected and assigned instructors to conduct specific training programs.
- Managed new employee orientation training process for more than 500 employees each year.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Area Manager of Operations
Amazon
07.2020 - 01.2022
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed processes to save on costs and prevent losses.
- Enforced compliance with local, state and federal regulations and company standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Collaborated with cross-functional teams to align operations with corporate objectives.
Transportation Specialist
Amazon
07.2019 - 07.2020
- Worked with service providers to resolve issues and correct delays.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Met safety and regulatory standards for full operational compliance.
- Maintained accurate shipment, invoice and expense documentation for reliable reference.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Supported with Transportation Operations Management (TOM) at fulfillment center and delivery station.
- Perform various functions within the yard, supported site operations teams, internal transportation field teams, and external carriers, as needed, ensured that all trailers arrive and depart on time with zero defects and maintained a fluid trailer pool
- Operated Commercial Motor Vehicles (CMVs) on non-public roads or in yard to reposition trailers to/from dock and parking locations
- Completed driver vehicle inspection reports on equipment and notified managers of any maintenance or delivery issues encountered
- Coordinated yard activities such as check in, check out, traffic flow, and internal communications with docks
Fulfillment Associate
Amazon
05.2018 - 07.2019
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Supervised and trained new staff in performing census.
Education
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
San Bernardino, CA05.2023
Associate of Science - Criminology
Fresno City College
Fresno, CA05.2020
Skills
- Facilities Inspection
- Problem-Solving
- Staff Supervision
- Report Writing Experience
- Outstanding Communication Skills
- Inventory Monitoring
- Employee Development
- KPI Tracking
Certification
- Google Project Management, Coursera - August 2023
Languages
Spanish
Native or Bilingual
Timeline
Inventory & Asset Management
Microsoft
09.2023 - Current
Learning and Development Manager
Amazon
01.2022 - 04.2023
Area Manager of Operations
Amazon
07.2020 - 01.2022
Transportation Specialist
Amazon
07.2019 - 07.2020
Fulfillment Associate
Amazon
05.2018 - 07.2019
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
Associate of Science - Criminology
Fresno City College
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