Hee Soo (SUNNY) Oh

-Telesales

• Explained plan details and packages as well as answered questions, and addressed the concerns of customers.
• Followed up with customers to confirm satisfaction with enrollment and resolve last-minute issues.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.
• Educated customers on product and service benefits, explaining features and answering questions.
• Utilized sales techniques to build customer interest and close sales. Exceed AEP goal
• Generated leads and established relationships with potential customers through outbound and inbound telephone calls.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Overcame objections using friendly, persuasive strategies.
• Observed and learned about changing customer requirements and adapted sales strategies as needed.
• Set up appointments with interested customers according to schedule availability.

- Broker support specialist

• I assisted contracted brokers in various tasks such as handling service requests, providing portal support, resolving commission issues, educating them on plans, and following up on any outstanding issues. I also shared my knowledge of Medicare with them, including eligibility, enrollment status, available attestations, and CMS compliance. Apart from that, I also helped them with the onboarding process, certification, re-certification education, FMO, hierarchy changes, ARO, and any other assistance they required.
• Delivered friendly service and offered expert support in every interaction.
• Maintained positive relationships with the community to build and nurture dynamic partnerships.

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Conducted annual reviews of existing policies to update information.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Established foundational processes for business operations.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Completed bi-weekly payroll for employees.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Advised and informed prospective clients on current market activities and conditions.
• Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
• Compared recently sold area properties to determine competitive market prices.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Negotiated, facilitated, and managed real estate transactions.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Maintained connections with clients to encourage repeat business and referrals.
• Presented purchase offers to sellers for consideration.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Collaborated with stakeholders to complete property sales and purchases.
• Generated leads for sales and rental properties through cold calls and referrals.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.
• Developed and implemented marketing strategies to maximize sales and attract new clients.

• Answered customers' questions regarding products, prices, and availability.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Used CRM software to maintain detailed contact logs and account records.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
• Utilized data and analytics to identify target markets and understand customer needs.
• Generated reports to support development and implementation of marketing plans.
• Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
• Utilized specialized software to capture and process data.