Hei Ting Wong
New York,NY
Summary
Experienced with client relationship management and advisory services to explorer the Rolex Way. Utilizes strategic planning and communication skills to enhance client satisfaction. Knowledge of conflict resolution and effective client engagement.
Overview
15
15
years of professional experience
Work History
Rolex Client Advisor
Bucherer
06.2021 - Current
- Assisted in training for New CRM system for CRM champion role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
Senior Sales Associate
Neue Galerie New York
09.2017 - 05.2021
- Company Overview: Museum for German and Austrian Art, NY
- Responsible for all aspects of sales/shop maintenance include opening and closing shop
- Providing excellent service to utilizing the Anthology POS sale system
- Handle with different forms of reproductions/products restoration and preparation
- And generate FedEx shipments for products
- Maintain store staff by orienting and training new team members
- Attends museum openings and other related events
Sales Associate
Neue Galerie New York
09.2015 - 08.2017
- Company Overview: Museum for German and Austrian Art, NY
- Maintains a professional and positive experience with clients that supports the museum shop
- Responds to clients inquiries and assists them via phones, e-mails or walk-in
- Describe the historical relation to potential clients about the shop's high-quality reproductions of early 20th century German and Austrian decorative arts, jewelrys, silvers, glass crystals, porcelains, textiles designs and antique furnitures etc
- Museum for German and Austrian Art, NY
Team Member
Spin Ceramics
03.2015 - 07.2015
- Proven ability to drive sales to maximize gallery profitability and assisted/attended Architectural Digest Design Show
- Product management, handle shipping and receiving of product shipments
- Responsible for all aspects of in-store sales, from provided excellent customer service to utilizing the POS sale system
Production Assistant
LYDIC!DESIGN Props Studio
12.2014 - 02.2015
- Fabricated props using a wide range of materials for theatrical events
- Procured and managed the inventory of the studio art supplies
Assistant Art Teacher
Academy of the City Charter School
03.2012 - 06.2014
- Assisted the art teacher in developing and implementing lesson plans
- Coordinated, designed and created bulletin boards throughout the school
Digital Lab Assistant
School of Visual Arts
09.2013 - 05.2014
- Provided operational and technical support of photography and audiovisual equipment
- Managed and maintained the BFA Fine Arts Department digital archives of art works
Data Entry Clerk
Charles B. Wang Community Health Center
10.2009 - 06.2013
- Assisted and advised families in completing medical forms
- Coordinated the work flow of lab results to patients and doctors
Education
Gemmology Foundtion Programs - Certified Gemologist
The Gemmological Association of Great Britain
11.2024
Jewelry Design Certificate Programs - Gemology
Fashion Institute of Technology - State University of New York
05.2017
Bachelor of Arts - Fine Arts
School of Visual Arts
New York, NY05.2014
Associate of Science - Fine Arts
LaGuardia Community College
Long Island City, NY06.2012
Skills
- Power tools
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Consultative selling
- Business development
- Money handling
- Product promotion
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
German
Elementary
Timeline
Rolex Client Advisor
Bucherer
06.2021 - Current
Senior Sales Associate
Neue Galerie New York
09.2017 - 05.2021
Sales Associate
Neue Galerie New York
09.2015 - 08.2017
Team Member
Spin Ceramics
03.2015 - 07.2015
Production Assistant
LYDIC!DESIGN Props Studio
12.2014 - 02.2015
Digital Lab Assistant
School of Visual Arts
09.2013 - 05.2014
Assistant Art Teacher
Academy of the City Charter School
03.2012 - 06.2014
Data Entry Clerk
Charles B. Wang Community Health Center
10.2009 - 06.2013
Jewelry Design Certificate Programs - Gemology
Fashion Institute of Technology - State University of New York
Gemmology Foundtion Programs - Certified Gemologist
The Gemmological Association of Great Britain
Bachelor of Arts - Fine Arts
School of Visual Arts
Associate of Science - Fine Arts
LaGuardia Community College
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