Heidi Williams
Spartanburg,SC
Summary
Hardworking and passionate job seeker with strong organizational skills. I am eager to secure an Executive Assistant position. Ready to help the team achieve company goals. Organized and dependable candidate who manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Revenue Management Specialist
Spartanburg Medical Center
01.2024 - Current
- Coordinated with insurance providers to verify customers' policy benefits regarding claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- I followed up on denied and unpaid claims to resolve problems and obtain payments.
- Increased customer satisfaction by efficiently processing refund requests and resolving disputes.
- Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
- Improved accuracy of refund calculations by regularly reviewing company policies and guidelines.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain high satisfaction levels.
- I continuously updated my knowledge of industry trends and best practices in refund management, applying new learnings to enhance work performance.
- Please make sure to reduce any refund documentation errors by implementing a thorough review process before submission.
- I use data entry skills to document and input statements accurately.
Patient Financial Specialist
Spartanburg Regional Medical Center
02.2020 - 01.2024
- Provided compassionate support to patients experiencing financial hardship by developing customized payment solutions tailored to their individual circumstances.
- Maintained strict confidentiality of patient data by adhering to HIPAA regulations and company policies regarding information security.
- Streamlined patient registration processes by creating easy-to-understand forms and instructions for completing necessary documentation.
- Supported team members by offering assistance with complex accounts, leading to improved resolution times and increased customer satisfaction.
- Expedited claim processing timeframes through proactive troubleshooting of claim denials or rejections, resulting in faster reimbursement for services rendered.
- I've handled patient inquiries quickly and professionally, resulting in high satisfaction among those seeking assistance with financial matters.
- Served as liaison between patients and healthcare providers, ensuring accurate communication of financial responsibilities and treatment plans.
- Increased efficiency in handling insurance claims by implementing organized systems for submitting and tracking paperwork.
- knowledgeable in explaining the benefits
- Verify insurance eligibility
- Interview potential candiates
Patient Financial Representative
Spartanburg Regional Medical Center
02.2016 - 06.2020
- Explain the Explanation of benefits to the patient.
- Verify insurance eligibility benefits.
- Process payments
- Promotes and maintains excellence in customer service
- Communicate with the insurance computer.
- Manage the daily operations of Customer Billing and ensure the accuracy of customer bills.
- Managing outstanding accounts
- Maintain an understanding of all software involved in the claim payment process.
- Conducting peer interviews
- Collecting monies for non-covered portions of hospital service
- Collecting monies for bad debt accounts (tax set off)
- Managing different Workques
- Knowledge of UB-04 and CMS 1500.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions aligned with their financial capabilities.
- Promoted a positive patient experience, addressing concerns and resolving billing or insurance coverage issues.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Assists patients in understanding their financial responsibilities and guiding them through available payment options and resources.
- Managed a high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
Health Unit Coordinator (Secretary)
Spartanburg Regional Medical Center
06.2013 - 01.2017
- 6 Tower Bariatric-Med Surgical floor
- Communicating with doctors
- Performs clerical duties
- Filing information in the appropriate place
- Ordering supplies
- Stock supplies when needed
- Utilize knowledge of medical terminology.
- Use a variety of office equipment including fax machine, scanner, multi-line telephone system
- Greets visitors and directs them to the appropriate staff or direction
- Obtain accurate insurance information.
- Validate insurance eligibility
- Ensure registration data is correct.
Cashier
Sears Department Store (Westgate Mall)
01.2008
- Maintain my area (straighten up clothing rack)
- Count down the register at night
- Credit card application monthly quota.
Certified Nursing Assistant
Encore Medical
02.2008 - 08.2017
- PRN
- Provide personal care assistance to residents as directed, such as bathing, grooming, feeding, toileting
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Administering complete/partial baths including oral care, denture, foley care, hair/nail, shaving, bed making
- Prepares residents for meals; serves and collects trays; assists in setting up and feeding residents; serves fresh water and nourishment when indicated.
Education
Health Unit Coordnator - Medical Secretary
Spartanburg Community College
Spartanburg, SCHigh School Diploma -
Spartanburg High School
Spartanburg, SCAdminstrative Ofifice Technology -
Spartanburg Community College
Spartanburg06.2025
Skills
- Certified Health Unit Coordinator
- Certified Nursing Assistant
- Microsoft word
- Powerpoint
- Excel
- Data Entry
- Time management skills
- Epic user
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Professionalism and Courtesy
References
- Regina evins, Administrator, Bountiful blessings church, (864)-415-7217
- Latisha parks, Medical Assistant (Spartanburg Medical Center), (864)-205-4836
Timeline
Revenue Management Specialist
Spartanburg Medical Center
01.2024 - Current
Patient Financial Specialist
Spartanburg Regional Medical Center
02.2020 - 01.2024
Patient Financial Representative
Spartanburg Regional Medical Center
02.2016 - 06.2020
Health Unit Coordinator (Secretary)
Spartanburg Regional Medical Center
06.2013 - 01.2017
Certified Nursing Assistant
Encore Medical
02.2008 - 08.2017
Cashier
Sears Department Store (Westgate Mall)
01.2008
Health Unit Coordnator - Medical Secretary
Spartanburg Community College
High School Diploma -
Spartanburg High School
Adminstrative Ofifice Technology -
Spartanburg Community College
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