Heida Drake
Franklin,OH
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Receptionist
Kunesh Eye Center
Oakwood, OH
08.2025 - Current
- Managed patient scheduling and appointments, ensuring efficient clinic flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Clerk
Bureau of Motor Vehicle
Lebanon
11.2024 - Current
- Issuing driver’s license and vehicle registrations
- Understanding different guidelines and rules for applications.
- Interacting with customers via phone and in person.
- Processed vehicle registrations and titles efficiently to ensure compliance with state regulations.
- Assisted customers with inquiries, providing accurate information on services and requirements.
- Implemented procedural changes that increased overall departmental efficiency and customer satisfaction ratings.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Office Assistant/Food Service Coordinator
El Sewedy International Academy
West Chester
04.2018 - 11.2024
- Delivered clerical support by handling a range of routine and unique requirements.
- Executed record filing system to improve document organization and management.
- Interacted with parents by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized and readied reports compiled from student data.
- Planned monthly menus, managed food service inventory, and ordered supplies.
- Reconciled student lunch accounts via online platform.
- Trained new staff on office protocols and system usage, fostering a culture of continuous improvement.
Sales Associate
Costume Castle
Loveland
01.2018 - 04.2018
- Maintained costumes for rental, mended, repaired, and altered show costumes.
- Wrote rental contracts and supervised sales.
- Answered customer questions about sizing, accessories, and merchandise care.
Food Service Hiring Associate/Costume Area Supervisor
Kings Island - Seasonal
Mason
06.2016 - 01.2019
- Hired associates and administered the onboarding process.
- Prepared weekly schedule for 13 employees, delegated tasks, and supervised employees.
- Created detailed instructions and schedules to work around multiple shows and performances; maintained inventory, repairs, cleaning, and storage of thousands of costumes.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
Mailroom Clerk
American Motorcyclist Association
Pickerington
02.2001 - 06.2016
- Managed and coordinated the purchase of office supplies.
- Fulfilled membership packets.
- Trained new personnel on mail room procedures and best practices for operational success.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Tracked packages and filed reports for lost or damaged boxes.
- Filled in for front desk receptionist, directing incoming calls and announcing visitors.
Education
High School Diploma -
Lancaster High School
Lancaster, OH05-1997
Skills
- Attention to detail
- Problem-solving
- Flexibility
- Coaching and mentoring
- Teamwork
- Adapts well to change
Certification
- CNP - Certified Notary Public
Timeline
Receptionist
Kunesh Eye Center
08.2025 - Current
Clerk
Bureau of Motor Vehicle
11.2024 - Current
Office Assistant/Food Service Coordinator
El Sewedy International Academy
04.2018 - 11.2024
Sales Associate
Costume Castle
01.2018 - 04.2018
Food Service Hiring Associate/Costume Area Supervisor
Kings Island - Seasonal
06.2016 - 01.2019
Mailroom Clerk
American Motorcyclist Association
02.2001 - 06.2016
High School Diploma -
Lancaster High School