Summary
Overview
Work History
Education
Skills
Custom
Timeline
OfficeManager

Heiddy Diaz

Centerton,AR

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

27
27
years of professional experience

Work History

Office Manager

The Joint Chiropractic - Bentonville
07.2024 - Current
  • Boosted clinic revenue through strategic marketing and outreach efforts to local community.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.

General Manager

Comfort Inn & Suites
07.2021 - 05.2024
  • Set policies and processes for day-to-day operations
  • Design strategy and set goals for growth by maintaining budgets and optimizing expenses
  • Oversaw recruitment, new employee training, productivity and professional development
  • Evaluate and improve operations and financial performance
  • Managed employee assessment process and prepared weekly/monthly reports for management/revenue team
  • Implemented health and safety regulations across all departments
  • Provide solutions to issues such as profit decline, employee conflicts, and loss of business to competitors
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
  • Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
  • Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
  • Launched successful loyalty programs to retain valuable customers and boost repeat business visits.

Assistant General Manager

Hilton Garden Inn Hotel - Bentonville
04.2014 - 04.2021
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Handled cash accurately and prepared deposits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Resolved problems promptly to elevate customer approval.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Store Manager

Kirkland's Home
01.2007 - 02.2013
  • Managed and supervised daily store operations, including opening/closing procedures, cash management, and inventory control
  • Developed and implemented strategies to achieve sales targets, increase revenue, and enhance customer satisfaction
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.

Front Office Manager

Marriott Phoenix Airport
03.1999 - 06.2006
  • Directed operations at the front desk to ensure high standards of guest satisfaction
  • Hired, trained, and supervised front office employees, ensuring excellent guest services and policy enforcement
  • Initiated monthly department meetings with agendas and minutes
  • Prepared department payroll for hourly associates on a daily and weekly basis

Education

Business Administrator Management

MT. San Antonio College

Skills

  • Delphi
  • FOSSE
  • CVENT
  • Microsoft Office
  • Customer Service
  • Payroll and budgeting
  • Workflow planning
  • Business administration
  • Team Bonding
  • Organizational skills
  • Policy and procedure modification
  • Account Reconciliation
  • Strategic planning
  • Excellent multi-tasking ability

Custom

My style has successfully led multiple teams of 15 - 50 people, improving customer satisfaction ratings. I constantly lead by example by effectively communicating with guests and co-workers to understand their needs and resolve all issues.

Timeline

Office Manager

The Joint Chiropractic - Bentonville
07.2024 - Current

General Manager

Comfort Inn & Suites
07.2021 - 05.2024

Assistant General Manager

Hilton Garden Inn Hotel - Bentonville
04.2014 - 04.2021

Store Manager

Kirkland's Home
01.2007 - 02.2013

Front Office Manager

Marriott Phoenix Airport
03.1999 - 06.2006

Business Administrator Management

MT. San Antonio College

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Heiddy Diaz