Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AdministrativeAssistant
Heide Dudden

Heide Dudden

Denver,PA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented with experience in data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Maintain professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Gallery Of The Flesh Tattoo Shop
02.2021 - 10.2024
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Responded to inquiries at work as well as from home after hours from new and current customer's seeking appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to tattoo artists by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of clients preference.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate new and current client's needs.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy

Administrative Assistant

Creative Community Daycare
10.2019 - 02.2021
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
    • Restocked supplies and placed purchase orders to maintain adequate stock levels.
    • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
    • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
    • Confirmed appointments, communicated with clients, and updated client records.
    • Provided quality clerical support through data entry, document management, email correspondence
    • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
    • Interacted with customers by phone, email, or in-person to provide information.

Front of House Supervisor

Boswell's Restaurant
04.2012 - 02.2014
    • Performed cash handling activities and secured nightly bank deposits.
    • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
    • Managed dining and bar costs by conducting weekly depletion analysis.
    • Planned events from concept to completion by responding to event inquiries and designing customized menus.
    • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
    • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
    • Addressed guest concerns and resolved all issues to guests' satisfaction.
    • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Education

Bachelor of Science - Counseling Psychology

Cambria County Community College
Reno, NV
01.2025

Skills

  • Meeting Planning
  • Bookkeeping
  • Calendar Management
  • Scheduling
  • Billing and Invoicing
  • Filing
  • Administrative Support
  • Policy and Procedure Modification
  • Data Entry
  • MS Office
  • Credit and collections
  • Multi-line phone proficiency
  • Invoice Processing

Additional Information

This resume only shows you a small part of my work experience but in my applying for this job I felt I should focus on the work experiences that were relevant to this position. During the gap between 2014 to 2019 I was employed as a restaurant server. I also have previous experience with Quickbooks but it was some years ago and its a new version now. I am a quick learner and have already started looking over the current program to familiarize myself and learn how it works again.

Timeline

Administrative Assistant

Gallery Of The Flesh Tattoo Shop
02.2021 - 10.2024

Administrative Assistant

Creative Community Daycare
10.2019 - 02.2021

Front of House Supervisor

Boswell's Restaurant
04.2012 - 02.2014

Bachelor of Science - Counseling Psychology

Cambria County Community College

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Heide Dudden