Heide Ortiz
Las Vegas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Member Loyalty Representative
Oportun
10.2023 - Current
- Enhanced customer loyalty by providing exceptional service and addressing concerns promptly.
- Increased retention rates through personalized interactions with customers and understanding their needs.
- Supported sales initiatives by informing customers about available rewards, promotions, and loyalty program benefits.
- Collaborated with team members to develop tailored strategies for improving overall customer experience.
Receptionist
Pacific West Injury Law
09.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression. - Answered phone promptly and directed incoming calls to correct offices.
Cosmetics Beauty Advisor
Macy's
11.2021 - 05.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
Identified skin and hair needs of customers to provide assistance in choosing best products. - Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Sales Associate
Victoria's Secret
04.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Skills
- Upselling Strategies
- Complaint Handling
- Relationship Building
- Stress Management
- Organizational Skills
- Effective Communication
- Problem Resolution
Timeline
Member Loyalty Representative
Oportun
10.2023 - Current
Receptionist
Pacific West Injury Law
09.2022 - 01.2023
Cosmetics Beauty Advisor
Macy's
11.2021 - 05.2022
Sales Associate
Victoria's Secret
04.2021 - 10.2021
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