Heidee Lail
Boone,NC
Summary
Organized and dependable Registered Nurse successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Healthcare Management experience with proven ability to deliver exemplary care. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
10
10
years of professional experience
Work History
Clinical Manager / RN Case Manager
Gentiva Hospice
07.2020 - Current
- Supervising and directing work of all team members, assigning of evaluation visits, scheduling visits and ensuring staff are completing visits in a timely manner
- Managing branch in absence Executive Director
- Educated and evaluated clinical and support staff regarding quality of care, Medicare regulations and standards of care.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained detailed records in compliance with agency standards and regulations.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
RN Case Manager
Medi Home Health And Hospice
02.2020 - 07.2020
- Provided services requiring substantial and specialized nursing skill in accordance with plans of care ordered by physicians.
- Regularly re-evaluated nursing needs clients; initiated, developed and implemented necessary revisions to client’s plan of care
- Observed, recorded and reported client’s reaction to treatment and any change in client’s condition
- Taught, supervised and counseled clients and families regarding home nursing procedures and other care needs as appropriate client’s condition.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Responded promptly and professionally to patient questions and concerns.
- Developed and implemented individualized care plan for each hospice patient while following physician orders.
RN
Ashe Memorial Hospital
03.2017 - 02.2020
- Provided complete patient care for Medical/Surgical, ED, Telemetry and Labor & Delivery Units
- Educated patients and their families on disease processes, medical and surgical procedures, and other aspects of therapeutic regimens including medication and pain management techniques
- Demonstrated ability in managing critical situations and making care based decisions
- Maintained patient's physical and psychosocial health while ensuring their safety and effectiveness of their treatment/care
- Worked effectively with fellow nurses as a team to accommodate frequently changing patient conditions
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Preceptor to new staff, new nursing graduates, and nursing students
- Performed Charge Nurse and House Supervisor duties as needed.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
CNA II
Appalachian Regional Healthcare System (ARMA)
12.2013 - 05.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Associates Degree - Registered Nurse
CCC&TI
Boone, NCAccomplishments
- Hospice and Case Management
- ICU, ED, triage and Labor & Delivery experience
- Employee Orientation
- Nurse Management experience
- Documentation review
- ICD-10 coding
- Supervised team of 15 staff members.
- Devised effective policies and protocols resulting in 90% compliance with audit requirements.
Additional Information
- Alpha Delta Nu Nursing Honor Society: The OADN Alpha Delta Nu Nursing Honor Society recognizes the academic excellence of students in the study of Associate Degree Nursing.
- Certifications: BLS, ACLS, PALS and NRP
Timeline
Clinical Manager / RN Case Manager
Gentiva Hospice
07.2020 - Current
RN Case Manager
Medi Home Health And Hospice
02.2020 - 07.2020
RN
Ashe Memorial Hospital
03.2017 - 02.2020
CNA II
Appalachian Regional Healthcare System (ARMA)
12.2013 - 05.2016
Associates Degree - Registered Nurse
CCC&TI
Similar Profiles
Jeffrey GatrostJeffrey Gatrost
Contract F2F NP at Kansas City hospice and Gentiva hospiceContract F2F NP at Kansas City hospice and Gentiva hospice
Debra O'NealDebra O'Neal
RN Patient Care Manager at Community Home Care and Hospice/Gentiva HospiceRN Patient Care Manager at Community Home Care and Hospice/Gentiva Hospice
Floyd Brentwood PearceFloyd Brentwood Pearce
Hospice Chaplain/Bereavement Coordinator at Gentiva Hospice/Avalon HospiceHospice Chaplain/Bereavement Coordinator at Gentiva Hospice/Avalon Hospice
Noelle SmithNoelle Smith
Hospice RN Case Manager at Gentiva HospiceHospice RN Case Manager at Gentiva Hospice
Hunter ByrdHunter Byrd
Fire Support Specialist at U.S. Army Active DutyFire Support Specialist at U.S. Army Active Duty