HeiDee Latham
Neola,UT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Store Office Manager
NORTHEASTERN OFFICE SUPPLY
Roosevelt, UT
01.2021 - Current
- Greeting customers, answering incoming phone calls, purchasing office supplies through vendor data software
- Increased sales by 23% in the first year
- Overseeing general office operation, resolving customer issues to their overall satisfaction
- Ensuring product quality and availability
- Producing expense reports, composing correspondence and drafting new contracts
- Study market research and trends to determine consumer demand, potential sales volumes and effects of competitors’ operations on sales
- Work with Accounts Payable to make sure all invoices are approved correctly
- Ensure that incoming and outgoing merchandise are processed including profit and loss as well as inventory shortage control.
Office Administrator
ROBINSON DENTAL & IMPLANTS
Roosevelt, UT
08.2017 - 01.2021
- Enter all relevant information into Dentrix data system
- Maintain and manage patient records in compliance with privacy and security regulations
- Managed over 50 customer calls per day
- Respond and comply to requests for information
- Schedule patient appointments and confirm upcoming appointments and recalls
- Organize referrals to other medical specialists
- Arrange supporting documents for insurance claims, prepare claim forms for dental insurance
- Send pre-determinations to insurance
- Dental Billing, Patient Billing, Insurance Verification, Patient Scheduling
- Post cash receipts and adjustments
- Prepare and complete AR month-end close, including cash reconciliation, billing, etc
- Direct AR monthly private-pay aging review with facility administrator
- Maintain and manage the daily census in Accounts Receivable software; includes all accuracy verification of all census and financial information
- Review reasons for denied claims; develop and execute procedures to reduce denials
- Utilize account information to assist in write offs for inclusive CPTs by payor.
Medical Insurance Biller
UINTAH BASIN MEDICAL CENTER
Roosevelt, UT
10.2014 - 06.2016
- General responsibilities include assisting lead medical biller and fellow billing staff in submitting accurate claims, ensuring timely reimbursement from various third-party payers, and confirming proper documentation is occurring in facility’s billing system
- I am also responsible for collaborations, payer notices, payer audits and record reviews
- Monitor daily bill holds and coordinates with lead biller to resolve issues and facilitate timely claim submission
- Works with Health Information Management and other applicable departments to resolve questions related to medical codes, modifiers, and other elements present on claim form
- Performs follow-up to resolve aged claims, and documents all reasons for reimbursement delays as well as actions taken within patient accounting system
- Regularly evaluates denials to determine if follow-up action is necessary and initiate appeals process
- Responds to patient concerns and or complaints on routine basis and keeps departmental leaders aware of these issues
- Reviews, investigates, and resolves credit balances
- Assists patients and insurance companies with billing problems.
Secretary- Office Administrator
PRIME CUT ACADEMY
Vernal, UT
02.2014 - 09.2015
- Comprehensive knowledge of administrative and clerical procedures, Payroll, accounts receivable, accounts payable, receiving and routing multi-phone line, coordinate and schedule meetings and telephone conferences, coordinate and schedule student enrollment, Monitoring and Setting up student tuition and payments, Data Entry, Filing, Faxing and emailing documents, Monitoring student hours and time cards, weekly inventory of salon supplies and office supplies.
Clerk – Office Administrator
QEP Field Services
Vernal, UT
11.2010 - 05.2012
- PSM File management & maintenance drawings, PNIDs, files, MOCs, PSSRs
- Data entry in Oildex, manage electronic invoices by routing, mapping, keying vendor invoices
- Review purchase requisitions route to approver route back to originator
- File delivery tickets and purchase requisitions
- Answer phone & assist on-site with support to contractors, internal safety, PSM and Engineering personnel
- General office needs maintaining inventory of all office supplies
- Provide support to organize and pick up lunches for PHAs, PSSRs and general plant safety meetings
- Provide support to personnel in finding and submitting forms, time sheets and general data entry review
- Submitting Overtime Monthly Report
- PSM meeting attendance, Safety meeting attendance
- Track, manage and oversee Safety Meeting make-ups
- Gather plant vehicle mileage, inspections, fuel reports and enter all data into Fleet Focus and on QGM Safety Log.
Education
Bachelor of Arts - Communication
Western Wyoming Community College
Rock Springs, WY05.2002
High School Diploma - undefined
Manila High School
1997
Skills
- Office Management
- Preparing Proposals
- Profit and Loss Statements
- Medical Billing and Collections
- Invoice and Payment Tracking
- Contracts and Vendor Agreements
- Research and Analysis
- Data Entry
- Accounting Analysis
- Accounts Payable and Accounts Receivable
- Medical Billing and Coding
- ICD-10
Timeline
Store Office Manager
NORTHEASTERN OFFICE SUPPLY
01.2021 - Current
Office Administrator
ROBINSON DENTAL & IMPLANTS
08.2017 - 01.2021
Medical Insurance Biller
UINTAH BASIN MEDICAL CENTER
10.2014 - 06.2016
Secretary- Office Administrator
PRIME CUT ACADEMY
02.2014 - 09.2015
Clerk – Office Administrator
QEP Field Services
11.2010 - 05.2012
Bachelor of Arts - Communication
Western Wyoming Community College
High School Diploma - undefined
Manila High School
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