Heidee Phillips
Watervliet
Summary
Compassionate Nurse with extensive experience at St Peter's Health Partners OBGYN, skilled in patient-focused care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and adherence to HIPAA compliance. Bilingual in Spanish, dedicated to fostering trust and delivering high-quality support in diverse healthcare settings. Healthcare professional with solid background in providing high-quality patient care and clinical support. Recognized for collaborative teamwork and results-driven approach, consistently adapting to changing medical needs and priorities. Skilled in patient assessment, medication administration, and maintaining accurate medical records.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
St Peter's Health Partners OBGYN
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assist providers with procedures
- Assist preceptees to become efficient to perform tasks
- Assist front end registration, billing, and scheduling appointments for patients.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Home Health Aid/ CNA
Freedom Caregivers
09.2017 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
CNA
Shaker Palce
11.2021 - 05.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Cashier
Walmart
06.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CNA
Van Rensselaer Manor
10.2009 - 02.2019
- Documented patient information and care activities in electronic health record.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted patients with daily living activities, promoting independence and dignity.
Teaching Assistant
Seton Family Resources Center
06.2007 - 09.2009
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
Shift Supervisor
CVS Pharmacy
03.2005 - 06.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Medical Assistant -
NHA
OnlineNo Degree - Health Management
Berkley College
Manhattan, NYLPN - Nursing
Maria College
Albany, NY05-2025
Skills
- Fluent in Spanish
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Reliable team player
- Compassionate
- CPR
Accomplishments
- Completed 18 months of clinical hours in hospital setting
- Intensive Care - Responsible for unit of patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
Certification
- General Licensed Practical Nurse
- CMA - Certified Medical Assistant
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Personal Development and Self-Improvement
Timeline
Medical Assistant
St Peter's Health Partners OBGYN
10.2022 - Current
CNA
Shaker Palce
11.2021 - 05.2022
Cashier
Walmart
06.2021 - 09.2021
Home Health Aid/ CNA
Freedom Caregivers
09.2017 - Current
CNA
Van Rensselaer Manor
10.2009 - 02.2019
Teaching Assistant
Seton Family Resources Center
06.2007 - 09.2009
Shift Supervisor
CVS Pharmacy
03.2005 - 06.2007
Medical Assistant -
NHA
No Degree - Health Management
Berkley College
LPN - Nursing
Maria College
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