Heidelyn Perez Lopez
West Palm Beach,Florida
Summary
At Flanigan's Seafood Bar and Grill, I worked in customer service and multitasking, enhancing guest satisfaction and reducing wait times through effective team coordination. I trained new hostesses, showcasing leadership and hospitality service expertise. Demonstrated exceptional communication and empathy, ensuring a welcoming environment for all guests. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. I resolved any issues any customers were experiencing when they were dining in.
Overview
1
1
year of professional experience
Work History
Hostess
Flanigan's Seafood Bar and Grill
01.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, and greeting guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Guest Engagement
- Exceptional communication
- Hospitality service expertise
- Complaint Handling
Timeline
Hostess
Flanigan's Seafood Bar and Grill
01.2024 - Current
High School Diploma -
Forest Hill Community High School
Similar Profiles
Justin BruceJustin Bruce
Bartender at Flanigan's Seafood Bar and GrillBartender at Flanigan's Seafood Bar and Grill
Kevin KinseyKevin Kinsey
Waiter at Flanigan's Seafood Bar and GrillWaiter at Flanigan's Seafood Bar and Grill
Jenice RomeroJenice Romero
Server, Bartender at Flanigan's Seafood Bar and GrillServer, Bartender at Flanigan's Seafood Bar and Grill
Abigale AbramAbigale Abram
Server at Flanigan's Seafood Bar and GrillServer at Flanigan's Seafood Bar and Grill
MARJORIE LESLIE-EDWARDSMARJORIE LESLIE-EDWARDS
CASHIER/BAKERY CLERK/Decorator Consultant at PUBLIX SUPERMARKET INCCASHIER/BAKERY CLERK/Decorator Consultant at PUBLIX SUPERMARKET INC