Heidemarie Hafner
Greentown,PA
Summary
Proactive RN Supervisor with extensive experience in managing critical situations and providing effective leadership during emergencies. Demonstrated success in improving patient satisfaction through a collaborative team environment and strong advocacy for patient needs. Skilled in clinical assessment, quality improvement, HIPAA compliance, and compassionate care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
RN Supervisor
Gardens of Stroud
08.2006 - Current
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
Education
Associate of Applied Science - Nursing
Northampton Community College
Bethlehem, PA02-2006
Skills
- Nursing Documentation
- Clinical assessment
- Clinical Leadership
- Quality Improvement
- Ethical Practice
- HIPAA Compliance
- Cultural competence
- Compassionate Care
- Self-reflection
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Nursing & CNA staff members.
Certification
CPR
Licensed Pilot, RE Broker
Having licensed in aviation and Real Estate Broker before I became licensed RN. These were side hobbies and interests.
Languages
German
Elementary
Interests
- I participate in a variety of outdoor recreational activities
- Documenting and sharing travel experiences
Timeline
RN Supervisor
Gardens of Stroud
08.2006 - Current
Associate of Applied Science - Nursing
Northampton Community College
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