Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Heider Naal

Fort Bragg,CA

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced environments, including a notable tenure at Mendocino Grove. Excelled in roles requiring excellent communication and multitasking abilities, significantly enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and teamwork. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Maintainance

Mendocino Grove
06.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.

Forester Tech

Vasquez Reforestation
04.2024 - 09.2024
  • Collaborated with stakeholders to develop long-term forest management plans, ensuring ecological sustainability and economic viability.
  • Prepared detailed reports outlining progress towards meeting established objectives within specified timeframes.
  • Supported stand improvement, thinning and economic projects by marking timber.
  • Used aerial photos, GPS data, and satellite maps to locate forest plots.

Waitor

Super Tortas
12.2022 - 01.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Promoted specials or upsold items to increase average check amount.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Waitor

Cafe Javy
04.2021 - 07.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate of Science - Biology

Mendocino College
Fort Bragg, CA
06-2026

High School Diploma -

Fort Bragg High School
Fort Bragg
06-2022

Skills

  • Friendly
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Calm Under Pressure
  • Decision-Making
  • Verbal Communication

Languages

Spanish
Native or Bilingual

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Video Gaming
  • Music
  • Gym Workouts
  • I like working with my hands and fixing things

Timeline

Forester Tech

Vasquez Reforestation
04.2024 - 09.2024

Maintainance

Mendocino Grove
06.2023 - Current

Waitor

Super Tortas
12.2022 - 01.2023

Waitor

Cafe Javy
04.2021 - 07.2022

Associate of Science - Biology

Mendocino College

High School Diploma -

Fort Bragg High School

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Heider Naal