Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Heidi Aldrich

Saint Francis,MN

Summary

I am seeking a challenging role where I can use and expand my experience and abilities with payroll, cash handling, AR accounts and deposits. I have strong communication and analytical skills to contribute to any team. I have excellent customer service and problem resolution skills. My current position has allowed me to expand my tasks and knowledge. I oversee the daily audit, cash handling of the banks for a hotel and restaurant. I enjoy the operational activities and would like the opportunity to use my skill set in another atmosphere where I can grow in this area and still have interaction with customers.

Overview

2026
2026
years of professional experience

Work History

Front Desk Manager/Guest Services Manager

Wyndham Garden Hotel
06.2011 - Current
  • Experienced with maintaining precise financial records and supporting various accounting functions. Utilizes analytical skills to identify discrepancies and ensure accuracy in financial statements.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Coordinated with sales department to identify potential leads from incoming inquiries.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Promoted upselling opportunities to maximize revenue through available add-ons and packages.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Night Audit

Inside Sales Manager/Guest Services Manager

Wingate by Wyndham
01.2007 - 06.2011
  • Meeting & surpassing customer needs
  • Manage all business, wedding, and sport contracts
  • Maintain communication with business contacts & customers
  • Coordination and planning of all conference events
  • Reservations
  • Balance daily credit card and cash transactions
  • Assess teamwork, flexibility, adaptability, coordinating skills and common values and goals of potential company clientele.
  • Staff Supervision of Front Desk and Housekeeping
  • Scheduling of all staff
  • Ordering all needed supplies and amenities
  • Human Resource responsibilities
  • Oversee all customer complaints/issues and determine satisfactory remedies

Front Desk Supervisor/Agent

Holiday Inn/Wildwoods Water Park
05.2025 - 01.2007
  • Check ins/outs
  • Meeting All guest needs
  • Reservations
  • Addressing and solving any guest complaints
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Property Manager

Fragale Properties
- 01.2001
  • Managed 20 rental units
  • Managed all rental and leasing agreements
  • Rent Collection
  • Property inspections
  • Managed and coordinated all maintenance of properties

Restaurant Manager

The Whitney Grille
  • Fine Dining
  • Supervise staff of 15
  • Supply management
  • Hiring
  • Coordinate private parties/events
  • All daily bookwork
  • Outdoor dining experience
  • Work cooperatively with kitchen staff
  • Guest complaint resolutions

Executive Housekeeper

The Whitney Hotel
01.1993
  • Supervise staff of 30
  • Inventory control of all need supplies/amenities
  • Staff scheduling
  • Work within a defined budget
  • Hiring, employee reviews
  • Payroll
  • Oversee Laundry Dept.
  • Maintain the Highest level of cleanliness throughout the property
  • Asst. Exec. Housekeeper (93)

Housekeeping Supervisor

Scanticon Hotel & Conference center
01.1990 - 01.1993
  • Inspections of all rooms, public space and restaurants
  • Inventory control
  • Payroll
  • Supervision of all housekeeping and laundry staff
  • Housekeeper (90)

Education

High School -

Fridley High School

English, Psychology, Basic Law

North Hennepin Com. College

Human Resources

Rasmussen Business College

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management

Training

Numerous Trainings and Workshops ~ “Yes I Can”, One to One, Cultural Differences

Timeline

Front Desk Supervisor/Agent

Holiday Inn/Wildwoods Water Park
05.2025 - 01.2007

Front Desk Manager/Guest Services Manager

Wyndham Garden Hotel
06.2011 - Current

Inside Sales Manager/Guest Services Manager

Wingate by Wyndham
01.2007 - 06.2011

Executive Housekeeper

The Whitney Hotel
01.1993

Housekeeping Supervisor

Scanticon Hotel & Conference center
01.1990 - 01.1993

English, Psychology, Basic Law

North Hennepin Com. College

Human Resources

Rasmussen Business College

Property Manager

Fragale Properties
- 01.2001

Restaurant Manager

The Whitney Grille

High School -

Fridley High School