Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Alvarez

Summary

I'm a Board member of Animal Companions of Las Cruces. I also did a week long volunteer stint at a veterinary clinic assisting in two surgeries. Dynamic and results-oriented professional with a proven track record at Eyeworld and Thirsties, excelling in customer service and attention to detail. Skilled in data entry, motivating teams, enhancing customer satisfaction, and streamlining operations for increased efficiency.

Overview

10
10
years of professional experience

Work History

Technician

Eyeworld
02.2010 - 03.2015
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex testing on patients quickly by leveraging strong diagnostic skills and attention to detail.
  • performed data entry daily; making appointment, cross checking calendar making sure there were no issues yet calendar was fully booked.
  • handled a multi-line phone system
  • explained insurance in detail to patients

Manager

Thirsties
09.2005 - 01.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • came up with promotions and ideas for upselling

Education

BBA - Business Administration And Management

University of Phoenix Online
El Paso, TX
03-2014

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication

Timeline

Technician

Eyeworld
02.2010 - 03.2015

Manager

Thirsties
09.2005 - 01.2010

BBA - Business Administration And Management

University of Phoenix Online

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Heidi Alvarez