Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Heidi Anders

Jacksonville,USA

Summary

Experienced Office Management and Administration Professional. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and bookkeeping. Highly dependable, ethical and reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Associate

Equitable Life Insurance
12.2022 - Current
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Organized and updated schedules for executives.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives.
  • Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered networking opportunities.
  • Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
  • Processed travel expenses and reimbursements for executive management.
  • Organized and coordinated conferences and monthly meetings.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for president and vice president.

Business Administrator

Rammelkamp Bradney, P.C.
10.2021 - 12.2022
  • Developed a comprehensive office policy manual to establish clear expectations for staff behavior, performance standards, and procedural guidelines.
  • Optimized workflow efficiency through continuous process improvement initiatives within the office environment.
  • Handled sensitive information discreetly while maintaining strict confidentiality standards in accordance with ethical guidelines for law offices.
  • Facilitated smooth office transitions during employee onboarding by preparing orientation materials and providing initial training on procedures.
  • Managed accounts receivable/payable functions, leading to improved cash flow management for the firm.
  • Implemented software systems that streamlined billing processes, reducing paperwork burden on lawyers while ensuring timely invoicing of clients.
  • Enhanced client satisfaction by providing exceptional customer service and promptly addressing concerns
  • Completed bi-weekly payroll for 20 employees.
  • Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
  • Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
  • Generated reports for budgeting, forecasting and financial analysis to track results against target profit margins.
  • Assisted in preparation of monthly financial reports, ensuring accuracy and timeliness for management review.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Administrative Assistant

School District 117
01.2014 - 10.2021
  • I served as the Administrative Assistant to the Principal, Associate Principal, Assistant Principal and Dean of Students in elementary and secondary schools.
  • Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
  • Coordinated substitute teacher placements to minimize disruptions in classroom instruction.
  • Safeguarded student health records in accordance with legal requirements, ensuring confidentiality at all times.
  • Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
  • Streamlined registration process for new students by developing organized procedures that simplified paperwork collection and data entry tasks.
  • Managed budgeting and purchasing for the school office, ensuring adequate supplies were available for faculty and staff needs.
  • Served as liaison between parents and students.
  • Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
  • Met with parents of prospective students to discuss student needs and school offerings.
  • Coordinated school facility use with maintenance personnel to achieve equitable access.
  • Supported student success by maintaining accurate records on attendance, grades, and other pertinent information.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed and maintained bell schedules.
  • Coached Middle School Dance Team for five years.

Owner/Operator

Kiddos
01.2010 - 01.2013
  • Owned and operated children’s resale shop. Ran all aspects of the business.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associate of Arts -

Care Courses Online Studies
01.2008

Associate of Applied Science -

Illinois Central College, Peoria, IL
05-1995

General Studies - undefined

Rushville High School, Rushville, IL
01.1994

Skills

  • Account reconciliation
  • Task prioritization
  • Reliable and punctual
  • Verbal and written communication
  • Problem-solving abilities
  • Multitasking and organization
  • Calendar management
  • Event coordination
  • MS office, Outlook, PowerPoint, Excel and Acrobat
  • Financial management
  • Bookkeeping

Accomplishments

  • Received the 'Those Who Care' award seven times while working at JSD 117
  • Volunteer of the Year at North Elementary in 2021
  • Passed LOMA 280 exam
  • Successfully coordinated forty Roadshows in the last 2 years
  • Developed a Benevolence Committee with First Christian Church to help those in need
  • Started and served as president of MOPS(Mothers of Preschoolers) for two years
  • Developed a Facebook page to help local restaurants during Covid. (Eat Local Jacksonville)

Certification

Notary Public

Timeline

Senior Associate - Equitable Life Insurance
12.2022 - Current
Business Administrator - Rammelkamp Bradney, P.C.
10.2021 - 12.2022
Administrative Assistant - School District 117
01.2014 - 10.2021
Owner/Operator - Kiddos
01.2010 - 01.2013
Rushville High School - General Studies,
Care Courses Online Studies - Associate of Arts,
Illinois Central College - Associate of Applied Science,