Heidi Ashley
Minden,LA
Summary
Seasoned healthcare professional with 22 years of experience, seeking to leverage background and education for next career step in healthcare. Demonstrated ability to apply management concepts to advocate for patient and healthcare organization needs. Highly skilled in working within collaborative environments, using effective problem-solving techniques, and experienced in medical surgical area, labor and delivery, postpartum, nursery, filled in in ER, step down, and ICU. Demonstrated leadership skills that guide nursing teams toward positive outcomes and organizational performance. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Organized Nurse Manager dedicated to maintaining efficient, high-performance and quality-driven healthcare units. Well-versed in evaluating staff performance, conducting education programs and developing departmental budgets. Strong communicator and tactical planner with top skills in problem-solving and conflict management.
Overview
5
5
years of professional experience
Work History
Medical Surgical Manager
Minden Medical Center
Minden, LA
11.2021 - Current
- Monitored, assessed and recorded patient condition and coordinated patient discharge planning.
- Provided necessary health education training for patients.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Completed comprehensive patient assessments to determine individual needs, formulating plans of care in collaboration with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
- Responded to life-threatening emergencies.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Trained and mentor new RNs on best practices, hospital policies and standards of care.
- Managed a daily case load, working collaboratively with an interdisciplinary team.
- Managed clinical and support staff to support high level of staff morale, patient care and overall professionalism.
- Coordinated with clinical staff to keep patients updated and informed on care issues, including discharge delays, equipment inaccessibility and procedure postponements.
- Delivered comprehensive patient care by performing physical evaluations, administering medications, providing IVs and supporting disease management.
- Communicated with primary care physicians or emergency care providers to communicate patient needs.
- Provided in-depth education on disease prevention and intervention.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Provided organizational leadership to establish patient care benchmarks, standards and best practices to deliver consistent care.
- Met training objectives by instructing new and prospective nursing staff in clinical skills and organizational procedures.
- Developed and implemented procedures for the medical surgical unit to ensure quality patient care.
- Conducted daily rounds on patients to monitor their progress and provide necessary interventions.
- Evaluated staff performance, conducted disciplinary actions when needed, and provided feedback to promote professional growth.
- Coordinated with physicians and other healthcare professionals in order to develop treatment plans that met each patient's individual needs.
- Provided guidance, direction, and education to nursing staff regarding clinical practices, policies, protocols, and standards of care.
- Monitored patient outcomes to identify areas for improvement in terms of safety, quality of care, cost-effectiveness, customer service satisfaction levels.
- Served as a liaison between hospital administration and medical surgical staff members in order to facilitate communication and collaboration between departments.
- Implemented strategies designed to reduce costs while maintaining high quality standards of care within the department.
- Created reports related to budgeting activities and staffing requirements for the medical surgical unit.
- Organized interdisciplinary teams responsible for developing evidence-based practice guidelines aimed at improving patient outcomes.
- Participated in committees focused on improving operational efficiency by streamlining processes across multiple departments within the hospital system.
- Assessed workloads among nursing staff members in order to accurately allocate resources where they were most needed.
- Ensured compliance with regulatory agencies such as The Joint Commission and state boards of nursing.
- Identified opportunities for improvement within the department based on outcome analysis data collected over time.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Nursing Supervisor Medical/Surgical
Minden Medical Center
Minden, LA
05.2019 - 11.2021
- Supported Medical Surgical department by compiling paperwork and taking detailed meeting minutes.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated in development of procedures.
- Performed site evaluations, customer surveys and team audits.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Handled all delegated tasks.
- Improved customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new ideas and opportunities.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Enforced disease prevention protocols among staff members, patients and visitors.
- Maintained adequate unit supplies to meet expected patient demands.
- Investigated and reported all accidents fully, leveraging new knowledge to improve protections for patients and staff.
- Called upon staff members to discuss patient care and treatment.
- Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Recruited, interviewed, hired and coached employees and promoted high level of care quality to patients.
- Provided patients with direct nursing care when the department was short-staffed.
- Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Created and integrated new nursing protocols designed to improve patient outcomes while minimizing medical errors.
- Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
- Worked with department heads to identify training needs and encouraged nursing staff to pursue advanced degrees.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT03.2020
General Studies
Bossier Parish Community College
Bossier City, LAAssociate of Science - Nursing
University of Arkansas Magnolia, AR
Magnolia, AR2008
Skills
- Electronic charting
- Patient care planning
- Patient monitoring
- Laparoscopic procedures familiarity
- Follow-up calls
- Immunization skills
- Prenatal care
- Postpartum care
- Medical assessment
- Nursing Plan Development and Modification
- Patient care
- Family and patient support
- Patient Education
- Patient Management
- Catheter and wound care
- Nursing Plan Development
- Performing bladder scans
- Diabetes management
- Birth coaching
- Coordinating referrals
- Nursing staff leadership
- SBAR communication
- Updating computer records
- Mobility assistance
- Census goals
- Records management
- Patient relations
- Health information systems
- Quality assurance controls
- Employee retention strategies
- Records maintenance
- Staff supervision
- Problem resolution
- Invoice generation
- Team building
- Team management
- Organization
- Communications
- Inventory management
- Planning and coordination
Timeline
Medical Surgical Manager
Minden Medical Center
11.2021 - Current
Nursing Supervisor Medical/Surgical
Minden Medical Center
05.2019 - 11.2021
Bachelor of Science - Nursing
Western Governors University
General Studies
Bossier Parish Community College
Associate of Science - Nursing
University of Arkansas Magnolia, AR
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