HEIDI AULAUMEA
Altamont
Summary
Dynamic Patient Service Representative with a proven track record at Intermountain Healthcare, excelling in appointment scheduling and patient record management. Adept at ensuring HIPAA compliance while delivering exceptional customer service. Recognized for implementing patient satisfaction surveys that enhanced care quality and fostered a collaborative environment among staff. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
Salt Lake City
10.2024 - Current
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families. Implemented patient satisfaction surveys to identify areas for improvement.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic health record system as needed. Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Youth Program Manager
Odyssey House of Utah
Salt Lake City
01.2022 - 01.2024
- Ensured compliance with applicable laws regarding safety regulations for minors participating in the program.
- Participated in professional development activities related to youth programming best practices. Collaborated with outside vendors to coordinate special events, such as field trips or guest speakers.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Provided crisis intervention services during emergency situations involving youth program members.
- Assisted in developing grant proposals seeking funding from private foundations or government agencies.
- Implemented and evaluated staff, volunteer or training programs. Prepared and maintained budgets, personnel records or training manuals.
- Established rules for behavior among participants; enforced disciplinary action when necessary.
- Drafted annual budget for youth programs, monitored expenditures, and tracked progress towards financial goals.
- Monitored daily operations of youth programs including scheduling staff members, ensuring adequate supplies were available, and maintaining a safe environment.
Psych Tech Shift Supervisor
Benchmark Behavioral Health Systems
Woods Cross
01.2021 - 01.2022
- Enforced company policies, answered coworkers' questions, and trained new personnel while planning and developing new operation processes to stay within federal and state compliance.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork. Conducted regular team meetings to communicate targets, updates, and gather feedback. Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Supervised a team of 24 during daily shifts, ensuring efficient operation, program effectiveness, and patient satisfaction.
House Supervisor
Bridge House Health
Farmington
05.2018 - 03.2021
- Managed daily staffing needs including scheduling shifts, managing call-offs and recruiting additional personnel as needed. Directed, supervised, and evaluated medical, clerical, or maintenance personnel. Trained new employees on departmental protocols, policies, and procedures.
- Participated in meetings with medical directors and physicians to discuss clinical concerns related to patient care practices. Monitored patient care activities to ensure quality service delivery.
- Created monthly reports detailing departmental progress towards achieving set goals.
- Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff. Reviewed incident reports and took appropriate corrective action when necessary.
Unit Manager
Benchmark Behavioral Health Systems
Woods Cross
01.2017 - 03.2018
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Facilitated team meetings to communicate targets, share updates, and gather feedback.
- Analyzed patients records to determine efficiency and effectiveness of care. Communicated with patients with compassion while keeping medical information private.
- Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
Education
High School Diploma -
Hunter High School
West Valley City06-2001
Some College (No Degree) - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Appointment scheduling
- Patient record management
- Electronic health records
- HIPAA compliance
- Customer service
- Data entry
References
References available upon request.
Timeline
Patient Service Representative
Intermountain Healthcare
10.2024 - Current
Youth Program Manager
Odyssey House of Utah
01.2022 - 01.2024
Psych Tech Shift Supervisor
Benchmark Behavioral Health Systems
01.2021 - 01.2022
House Supervisor
Bridge House Health
05.2018 - 03.2021
Unit Manager
Benchmark Behavioral Health Systems
01.2017 - 03.2018
High School Diploma -
Hunter High School
Some College (No Degree) - General Studies
Salt Lake Community College
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