Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Heidi Baker

Maquoketa

Summary

I am a hard worker. If I see something that needs to be done, I'll do. Highly motivated, and a wide range of knowledge and skills. I love to learn new things and master them. I am very dependable and reliable.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Woodworker

Self
04.2020 - Current
  • Sanded surfaces to achieve smooth finishes on wood products.
  • Measured and marked wood for accurate cutting and fitting.
  • Inspected finished products for quality and adherence to standards.
  • Repaired damaged furniture and fixtures to restore functionality.
  • Assembled furniture pieces following detailed plans and specifications.
  • Completed general finish work and sanding.
  • Contributed to customer satisfaction by delivering high-quality, handcrafted products tailored to their needs.
  • Consistently met deadlines while maintaining high standards of quality control for all finished products.
  • Assisted clients with project planning, providing expert advice on wood selection, finishes, and design elements.
  • Managed inventory levels accurately forecasting raw material needs based on current orders.
  • Maintained a safe work environment by adhering to safety guidelines and conducting regular equipment maintenance checks.
  • Maximized the usage of available space within the workshop, designing storage solutions for tools and materials effectively organized according to frequency of use and job requirements.
  • Packaged finished products and facilitated shipment.
  • Improved quality control, conducting thorough inspections at each production stage.
  • Designed and executed bespoke woodworking projects to meet specific client needs and specifications.
  • Maintained workshop equipment, ensuring optimal performance and longevity.
  • Increased workshop productivity with organization of tools and materials.
  • Delivered projects within tight deadlines, managing time effectively across multiple assignments.
  • Constructed standard and custom items from wood.
  • Completed hardware installations and reassembled finished products.

Owner

Baker Holdings Company
11.2013 - 11.2024
  • Dispatching, Payroll, E-logs, Customer Service, did the day to day operations, deposits, maintenance, booked loads, Problem solving skills, and able to multi task in a busy environment
  • Monitored cash flow for sustainable operational practices.
  • Recognized individual contributions to motivate and inspire teams.
  • Developed financial forecasts for informed strategic planning.
  • Designed training programs, enhancing skills and enabling employee growth.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Manager

TMF Co
01.2012 - 01.2013
  • Manage the team of coworkers, to ensure timely manner of product, Scheduling, cost effective, ordering, organizing, and filling in where help was needed
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed budgets for various departmental initiatives.
  • Streamlined communication processes to foster transparency among departments.
  • Implemented training programs for enhanced employee skills.
  • Coordinated recruitment efforts to attract top talent.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.

Education

Studied Business Admin - Accounting

Kirkwood Community College
Cedar Rapids, IA
01.1998

High School - Wood Shop, Accounting, Art

Jefferson High School
Cedar Rapids, IA
01.1996

Skills

  • Customer Service
  • Managing Employees
  • Payroll
  • Excel
  • Word
  • Microsoft
  • Accounts Receiving and Payable
  • Xero Accounting Software
  • Dispatching
  • Knowledge of computers
  • E-Logs
  • Time Management
  • Maintenance
  • Communication
  • Problem Solving
  • Light maintenance
  • Painting
  • Trim work
  • Light plumbing
  • Updating
  • Remodeling
  • Power tools operation
  • Power tool safety and operation
  • Sanding and planing
  • Woodworking techniques
  • Power tool operation
  • Preventive Maintenance
  • Workplace safety
  • Hand tool mastery
  • Worksite safety
  • Wood finishing techniques
  • Customer service
  • Project estimation
  • Wood turning
  • Inventory oversight
  • Furniture design
  • Quality control analysis
  • Regulatory compliance
  • Wood restoration
  • Woodworking
  • Computer skills
  • Attention to detail
  • Safety guidelines
  • Hand-eye coordination
  • Custom design
  • Wood staining
  • Analytical thinking
  • Project design
  • Recordkeeping
  • Custom remodeling
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making

Accomplishments

I have achieved my goals by trial and error, kept at it until I achieved that I needed to master the task at hand

Hobbies and Interests

  • Building Furniture (Side job)
  • Updating houses
  • Fishing / Boating
  • Spending time with the grandbabies

Timeline

Woodworker

Self
04.2020 - Current

Owner

Baker Holdings Company
11.2013 - 11.2024

Manager

TMF Co
01.2012 - 01.2013

Studied Business Admin - Accounting

Kirkwood Community College

High School - Wood Shop, Accounting, Art

Jefferson High School

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Heidi Baker