Heidi Schell Banghart
Summary
Results-driven Molding Specialist with a focus on efficiency, safety compliance, and teamwork. Proven ability to optimize workflows and enhance production quality in manufacturing environments. Energetic, results-oriented team player with strong customer service skills gained from my various roles. Dependable, detail-oriented and adaptable in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Molding Specialist 4
Caterpillar
Mapleton, IL
08.2022 - Current
- Operated machinery to enhance production efficiency and minimize downtime.
- Collaborated with team members to streamline workflow and improve overall process efficiency.
- Ensured compliance with safety regulations during manufacturing operations.
- Constructed engine molds in a manufacturing environment to facilitate processing.
Shift Manager/Server
Pizza Hut
Havana, IL
09.2021 - 08.2022
- Supervised team members during busy shifts to maintain service quality.
- Trained new employees on procedures and customer service standards.
- Managed inventory levels to ensure product availability and freshness.
- Ensured compliance with health and safety regulations in the kitchen area.
- Resolved customer complaints promptly, improving overall satisfaction.
- Monitored food preparation processes to ensure consistency and recipe adherence.
- Managed daily cash intake, ensuring accurate register counts and profit tabulation.
- Helped employees accomplish tasks during peak periods.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Instacart Shopper
Maplebear, Inc.
04.2021 - 09.2021
- Selected and gathered items to ensure timely delivery of customer orders.
- Communicated with customers to verify order details and preferences for a personalized shopping experience.
- Navigated store layouts efficiently to locate products quickly.
- Delivered groceries on time according to company standards for customer satisfaction.
- Delivered exceptional customer service, contributing to positive shopping experiences.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
Education
High School Diploma -
Constantine High School
Constantine, MI05-1985
Skills
- Mold assembly
- engine mold construction
- Machine operation
- Safety compliance
- production efficiency
- workflow optimization
- Attention to detail
- Effective communication
Timeline
Molding Specialist 4
Caterpillar
08.2022 - Current
Shift Manager/Server
Pizza Hut
09.2021 - 08.2022
Instacart Shopper
Maplebear, Inc.
04.2021 - 09.2021
High School Diploma -
Constantine High School