Heidi Barker

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Delivered Mail to 250 Customers

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.