Heidi Barker
Alpine,UT
Summary
Dynamic IT and Office Manager with over 13 years at San Ramon Valley Unified School District, excelling in team leadership and conflict resolution. Proven ability to enhance productivity through effective training and development, while maintaining meticulous attention to detail. Adept at leveraging computer skills to streamline operations and improve customer relations.
Overview
15
15
years of professional experience
Work History
Computer Support / IT
San Ramon Valley Unified School District
07.2020 - 07.2022
- Responsible for managing 2 school sites, and maintaining and troubleshooting all computer equipment, printers and audio visual equipment. Over 1200 devices
- Conducted all staff training for new software and new implemented programs
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Attention to detail while completing assignments.
Office Manager
San Ramon Valley Unified School District
08.2007 - 07.2020
- Dedicated and detail-oriented Office Manager with 13+ years of experience in elementary school administration, specializing in office coordination, student and parent support, and staff assistance. Skilled in maintaining a welcoming school environment, managing records, and streamlining office operations. Known for strong communication skills, confidentiality, and the ability to multitask effectively in a fast-paced school setting.
- Managed a staff of 40
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between staff and or parents during arguments and diffused tense situations.
- Improved parent relations through application of superior conflict resolution and problem-solving skills making parents feel they were a vital part of our community
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Input and maintained all data for registration, class formation, student health, report cards and all other data for staff and students.
Education
Brigham Young University
Provo, UTSkills
- Interpersonal communication
- Customer service
- Computer skills
- Customer relations
- Training & Development
- Office Administration
- Student Records & Attendance Management
- Microsoft office Suite
- Scheduling & Calendar Coordination
- Budget & Purchasing Support
- Parent & Community Communication
- Staff Support & Onboarding
- Confidentiality & FERPA Compliance
- Problem-Solving & Conflict Resolution
Timeline
Computer Support / IT
San Ramon Valley Unified School District
07.2020 - 07.2022
Office Manager
San Ramon Valley Unified School District
08.2007 - 07.2020
Brigham Young University
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