Heidi Barrios
P.O Box 836 Avalon,CA
Summary
Versatile and Proactive Assistant General Manager with 6 years of experience overseeing daily hospitality operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Catalina Hotel Ops, INC ( Bellanca Hotel)
04.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Collaborated with other departments to establish productive and timely completion of projects.
- Managed budget implementations, employee evaluations, and contract details.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Manager on Duty
Avalon Trailhead LP
06.2019 - 08.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Learned duties for various positions and provided backup at key times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Ticketing Agent
Catalina Business Enterprises
12.2019 - 12.2020
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and driver license to verify traveler identity.
- Collaborated with passengers to resolve booking issues, correct fares and clarify rules.
- Directed passengers to correct driving locations.
- Followed-up and contacted customers to fill available or newly opened spaces.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Cashier
Yogurtland
06.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Environmental Science-GSP
Humboldt State University
Arcata, CAHigh School Diploma -
Bolsa Grande High School
Garden Grove, CA06.2014
Skills
- Employee Scheduling
- Operations Management
- Business Development
- Training and Development Background
- Workflow Coordination
- Hiring and Recruitment
- Strategic Planning Skill
- Business Operations Knowledge
- Budget Control
- Staff Management
- Operations Oversight
- Inventory Control
- Sales Techniques
- Food Safety and Sanitation
- Menu Development
- Service Quality Enhancements
- Sales Operations
- Health and Safety Standards
- Team Coordination
- Restaurant Policies and Procedures
- Personnel Evaluations
- Quality Assurance
- Customer Service
- Hospitality
- Performance Monitoring
- Staff Training
- Service Quality
- System Implementation
- Special Promotions
- Staff Supervision
- Sales Strategy
Certification
- Responsible Beverage Service - August 2022-2025
- Anti-Harassment Training for California Managers- 08/21/2023
- Active Shooter Preparedness Training - 01/28/2023
- Ergonomics Awareness Training - 01/25/2023
- Heat Stress Prevention Training - 04/26/2021
- Slip, Trip and Fall Prevention Training- 11/20/2022
- COVID-19 Awareness Training- 04/22/2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant General Manager
Catalina Hotel Ops, INC ( Bellanca Hotel)
04.2021 - Current
Ticketing Agent
Catalina Business Enterprises
12.2019 - 12.2020
Manager on Duty
Avalon Trailhead LP
06.2019 - 08.2021
Cashier
Yogurtland
06.2018 - 08.2018
No Degree - Environmental Science-GSP
Humboldt State University
High School Diploma -
Bolsa Grande High School
- Responsible Beverage Service - August 2022-2025
- Anti-Harassment Training for California Managers- 08/21/2023
- Active Shooter Preparedness Training - 01/28/2023
- Ergonomics Awareness Training - 01/25/2023
- Heat Stress Prevention Training - 04/26/2021
- Slip, Trip and Fall Prevention Training- 11/20/2022
- COVID-19 Awareness Training- 04/22/2021
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