Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Bates

Indianola,IA

Summary

Solutions and results-driven professional with over 25 years in the Search and Staffing Industry in Professional and Industrial Sectors. Capable of looking at issues from multiple views and collaborating with others for new ideas to facilitate a resolution. Lead by example to align with the company's Vision and Noble Purpose. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across many company environments. Achievements include centralizing recruitment operations, improving applicant tracking, and reducing processing times—complex problem-solver with a superior work ethic and excellent organizational abilities.

Overview

9
9
years of professional experience

Work History

Director of Recruiting

BioSpace Pro
06.2022 - Current
  • Work with recruiting teams and human resources representatives to accomplish hiring objectives in a Life Science, Pharmaceutical and Biotech Industry
  • Fostered positive work environment through comprehensive employee relations program.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
  • Coordinated technical training and personal development classes for staff members.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Managed recruitment team and trained and mentored new advisors.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Interacted well with customers to build connections and nurture relationships.

SR Recruiting Manager

Kelly Services
08.2016 - 04.2022
  • Leading and managing a team of up to twenty-five recruiters in a remote and office environment that several were recognized as Top 10 performers
  • Responsible for developing a team and for monitoring performance to achieve their KPIs,
  • Collaborating and executing recruiting strategies based on current market trends and driving growth through discipline and focus
  • Define, design, and implement recruiting plans for a variety of positions, including understanding and mapping the talent landscape, internal calibration, and referrals, and matching those data points with external talent support.
  • Support my team in business development, service delivery, customer, and employee retention, recruiting, and expense management.
  • Building and maintaining relationships with key customers, business leaders in the community, and local, regional, and Corporate Kelly management.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Managed recruitment team and trained and mentored new advisors.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.

Multi-Branch Operations Manager

TrueBlue
01.2014 - 08.2016
  • Provides leadership to plan, organize and direct operational activities and strategies for my branches
  • Ensures operational and financial performance is maintained, profit margins and revenue goals are achieved, and other company goals are met or exceeded
  • Responsible for the implementation of budgets and controls operational performance in compliance with established procedures
  • Overall service, profit, and loss responsibility for branches
  • Support, motivate, train, retain and hold accountable my team to ultimately deliver positive net operating income, impacting shareholder value
  • Successfully hire, develop, evaluate, coach, and retain highly competent and professional leaders
  • Create, coordinate, and implement plans to achieve week-over-week sales growth
  • Frequently visit existing and potential customers
  • Ensures a positive customer service perception and reinforces a value-added proposition to customers
  • Conduct audits in operations, sales, and customer satisfaction in branches
  • Reinforces a culture in the area that places an emphasis on worker safety being #1
  • Searches for opportunities to be creative, grow, and improve the business.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.

Education

Diploma - Business Management, Basic Skills and Developmental

Des Moines Area Community College, Remedial Education
1995

undefined

1993

Skills

  • Human Resources Services
  • Performance Optimization
  • Applicant Tracking Systems Proficient
  • Problem Resolution
  • Critical Thinking
  • HR Policies
  • Talent Acquisition Strategies
  • Process Improvement Suggestions
  • Recruitment Strategies
  • Contract Negotiation Skills
  • Employee Performance Reviews
  • Partner Relationship Management

Timeline

Director of Recruiting

BioSpace Pro
06.2022 - Current

SR Recruiting Manager

Kelly Services
08.2016 - 04.2022

Multi-Branch Operations Manager

TrueBlue
01.2014 - 08.2016

Diploma - Business Management, Basic Skills and Developmental

Des Moines Area Community College, Remedial Education

Similar Profiles

CREATE PROFILE
Heidi Bates