Heidi Batista
Queens,NY
Summary
Motivated and dependable professional with diverse experience in customer service, business operations, management, healthcare support, retail sales, and logistics. Skilled in handling daily operations, assisting customers, managing administrative responsibilities, coordinating deliveries, and maintaining organized work environments. Strong communication, leadership, multitasking, and problem-solving abilities. Adaptable, detail-oriented, and committed to providing excellent service while meeting company goals and maintaining a high level of professionalism.
Overview
11
11
years of professional experience
Work History
Delivery Rider
Ups Delivery
Maspeth, New York
09.2025 - 08.2026
- Responsible for delivering packages to residential and commercial customers in a timely manner.
- Organized and loaded packages according to assigned delivery routes.
- Operated delivery scanners to track shipments and confirm successful deliveries.
- Followed scheduled routes while meeting daily delivery deadlines.
- Provided professional customer service and handled delivery inquiries.
- Ensured packages were handled safely and securely.
- Maintained accurate delivery records and shipment documentation.
Hotel Front Desk Clerk
Stewart Hotel
Manhattan, New York
08.2024 - 07.2025
- Assisted guests with check-in and check-out procedures.
- Managed reservations, bookings, and cancellations.
- Answered phone calls and responded to guest inquiries.
- Processed payments and handled cash transactions.
- Resolved customer concerns and maintained guest satisfaction.
- Maintained accurate records and front desk operations.
Sales Associate
VIM
Corona, NY
12.2022 - 08.2024
- Assisted customers with finding clothing, shoes, and accessories.
- Provided excellent customer service and product recommendations.
- Processed customer purchases, returns, and exchanges.
- Operated cash registers and handled cash, credit, and debit transactions.
- Maintained an organized and visually appealing sales floor.
- Restocked merchandise and organized inventory.
- Assisted with store displays and merchandising.
- Ensured fitting rooms and sales areas remained clean and organized.
- Promoted sales, discounts, and special promotions.
- Helped customers select products based on their needs and preferences.
- Unpacked and labeled new merchandise.
- Worked with team members to meet daily sales goals.
- Assisted with opening and closing store procedures.
Dental Assistant
Galvez Dental Corporation
Long Island City, NY
03.2021 - 11.2022
- Assisted dentists during dental procedures and treatments.
- Prepared treatment rooms and sterilized dental instruments.
- Took and developed dental X-rays.
- Prepared patients for dental examinations and procedures.
- Assisted with fillings, crowns, root canals, extractions, and cleanings.
- Maintained proper infection control and sterilization protocols.
- Provided patients with pre- and post-treatment instructions.
- Updated and maintained patient dental records.
- Scheduled appointments and managed patient check-ins.
Manager on Duty
Laundromat
Corona, NY
09.2015 - 09.2020
- Delivered exceptional customer service, enhancing customer satisfaction and driving annual sales growth by 50%
- Improved equipment maintenance and safety standards by 100% which resulted in a 20% reduction in maintenance costs
- Collaborated with marketing and project management to develop innovative ideas, initiatives, products, and services.
- Supervised employees and assigned daily tasks and responsibilities.
- Managed cash transactions, payments, and daily register balancing.
- Trained staff on opening, closing, and shift procedures.
- Monitored inventory and ordered laundry supplies when needed.
Education
Long Island City High School
Astoria, NYSkills
- Customer service
- Communication skills
- Leadership
- Guest services
- Computer literacy
- Documentation review
- Bilingual
- Package handling
- Customer service
- Time management
- Attention to detail
- Problem solving
- Clear communication
- Strong communication skills
- Critical thinking
Timeline
Delivery Rider
Ups Delivery
09.2025 - 08.2026
Hotel Front Desk Clerk
Stewart Hotel
08.2024 - 07.2025
Sales Associate
VIM
12.2022 - 08.2024
Dental Assistant
Galvez Dental Corporation
03.2021 - 11.2022
Manager on Duty
Laundromat
09.2015 - 09.2020
Long Island City High School