Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Beadnell

Lake George,NY

Summary

Experienced customer service manager with a proven track record of providing exceptional service and efficiently resolving customer issues. Skilled in cash handling and maintaining accurate financial records for smooth operations. Adept at leading teams to achieve sales targets and deliver top-notch customer experiences. Seeking opportunities to leverage expertise in customer service and team management to drive business growth and success.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Associate

Dollar General Store
05.2025 - Current
  • Ensured accuracy in handling customer transactions.
  • Optimized inventory management to prevent stock shortages.

Shift Leader

Walgreens Boots Alliance
11.2024 - 03.2025
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.

Sales Associate

Family Footwear Center
11.2019 - 09.2024
  • Enhanced customer engagement in shoe sales.
  • Managed inventory to maintain accurate and efficient stock control.
  • Handled cash transactions efficiently.

Event Cashier

Walmart
09.2019 - 11.2019
  • Lay away cashier

Cashier

Rite Aid
08.2017 - 09.2018
  • Provided customer service by greeting and assisting customers
  • Cash handling skills
  • Cashiering

Key Holder

Cuddle Bugs Children's Boutique
06.2015 - 07.2017
  • Executed daily operations of a children's consignment store.
  • Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Worked to meet daily sales goals.

Teaching Assistant

Center for Disability Services
05.2016 - 04.2017
  • MOVE certified
  • Handle with care behavior management system
  • RAVE certified
  • Infectious disease control training in the school environment
  • Child Abuse workshop NYS
  • Violence workshop NYS
  • Autism workshop NYS
  • DASA training

Driver/Bus Aid Substitute

Durrin Transporters
03.2016 - 05.2016
  • Transported pupils between pickup points and school
  • Primarily responsible for 3-5 year old disabled students

Assistant Manager

Wild West Ranch/Wild Horse Saloon
01.1998 - 01.2005
  • Monitored budgets and payroll records, and reviewed financial transactions in order to ensure that expenditures were authorized and budgeted.
  • Reviewed work procedures and operational problems in order to determine ways to improve service, performance, and safety.
  • Supervised 30+ employees, scheduled work hours, resolved conflicts, determined salaries.
  • Assessed staffing needs, and recruited staff using methods such as newspaper advertisements and attendance at job fairs.
  • Organized and directed worker training programs, resolved personnel problems, and evaluated employee performance.
  • Established standards for personnel performance and customer service.
  • Investigated and resolved complaints regarding service.
  • Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in facilities.
  • Arranged for equipment maintenance and repairs, and coordinated a variety of services such as waste removal and pest control.
  • Scheduled and received food and beverage deliveries, checked delivery contents in order to verify product quality and quantity.

Cash Control Clerk

Great Escape Park & Splash Water Kingdom
06.1995 - 08.1995
  • Recorded daily transaction amounts from cash registers through out park to balance cash drawers.
  • Reset cash bags & prepared daily deposits
  • Maintained safe security.

Co-Manager

Gore MT Lodge Motel & Restaurant
01.1992 - 01.1994
  • Executed daily operations of a 10 Unit Motel & Restaurant
  • Scheduled use of facilities and catering services for events such as banquets and receptions, and negotiated details of arrangements with clients.

Student Manager

Ridin Hy Ranch Resort
01.1990 - 01.1991
  • Handled meal card, voucher, and cash, purchases at the Sundowner Cafe'.
  • Operated various food stations.

Front Desk Receptionist

Ridin Hy Ranch Resort
01.1989 - 01.1991
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Contacted housekeeping and maintenance staff when guests reported problems.
  • Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
  • Made and confirmed reservations.
  • Date-stamped, sorted and racked incoming mail and messages.
  • Reviewed accounts and charges with guests during the check out process.
  • Computed bills, collected payments, and made change for guests.

Student Manager

Restaurant Associates Inc.
01.1989 - 01.1989
  • Directed students, at the center food court, in the preparation and serving of fast food items at the US Tennis Open.
  • Responsible for large sums of cash.

Education

Associates in Applied Science - Hotel Restaurant

Paul Smith's College of Arts and Science
Paul Smiths, NY

Bachelor of Science - Hotel Restaurant

State University at Plattsburgh
Plattsburgh, NY
05.1992

Skills

  • Key Holder
  • Customer service
  • Attention to detail
  • Cash handling
  • Courteous and professional
  • Management

Certification

  • Dog Groomer

Timeline

Associate

Dollar General Store
05.2025 - Current

Shift Leader

Walgreens Boots Alliance
11.2024 - 03.2025

Sales Associate

Family Footwear Center
11.2019 - 09.2024

Event Cashier

Walmart
09.2019 - 11.2019

Cashier

Rite Aid
08.2017 - 09.2018

Teaching Assistant

Center for Disability Services
05.2016 - 04.2017

Driver/Bus Aid Substitute

Durrin Transporters
03.2016 - 05.2016

Key Holder

Cuddle Bugs Children's Boutique
06.2015 - 07.2017

Assistant Manager

Wild West Ranch/Wild Horse Saloon
01.1998 - 01.2005

Cash Control Clerk

Great Escape Park & Splash Water Kingdom
06.1995 - 08.1995

Co-Manager

Gore MT Lodge Motel & Restaurant
01.1992 - 01.1994

Student Manager

Ridin Hy Ranch Resort
01.1990 - 01.1991

Front Desk Receptionist

Ridin Hy Ranch Resort
01.1989 - 01.1991

Student Manager

Restaurant Associates Inc.
01.1989 - 01.1989

Associates in Applied Science - Hotel Restaurant

Paul Smith's College of Arts and Science

Bachelor of Science - Hotel Restaurant

State University at Plattsburgh

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Heidi Beadnell