HEIDI BENNETT

ATRIUS HEALTH

Concord, MA

04.2006 - Current

Responsible for checking in patients for their appointments which included verification of personal information, billing tasks such as balance collection, and verification of health-care coverage
Have great customer service skills dealing with all types of Patients
Multi-tasking, dealing with conflict and resolution.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

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