Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Best

Spokane Valley,Washington

Summary

Hardworking and passionate job seeker with strong organizational skills eager to contribute my experience to your team. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I excelled as an Office Administrative Assistant, where my adept verbal communication and efficient schedule management significantly enhanced office operations. Specializing in document preparation and database entry, I skillfully balanced clerical support with a friendly demeanor, streamlining processes and fostering a welcoming environment for clients and colleagues alike. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. I also have several years of Medical office experience.

Overview

25
25
years of professional experience

Work History

Office Administrative Assistant

Life Maid Better
12.2022 - 07.2024
  • Greeted customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Provided clerical support to company by copying, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Gathered information for providing callers with estimate/quote for services.

  • Processed Payroll

Revenue Cycle Specialist

CBSI
05.2008 - 09.2022
  • Increased revenue by identifying and resolving billing errors in a timely manner.
  • Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
  • Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
  • Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
  • Ensured accurate billing with thorough audits of patient accounts and insurance claims.
  • Reached out to insurance companies to verify coverage.
  • Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
  • Contacted responsible parties for past due debts.
  • Balanced and reconciled accounts.

Medical Records Director

The Gardens on University
06.1999 - 09.2008
  • Prepared appropriate paperwork for new patient charts.
  • ICD-9 coding.
  • Entered and maintained patient demographic information
  • Entered and maintained physician orders for monthly Medication and treatment records administration records.
  • Audit and maintained physician visit records.
  • Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
  • Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
  • Scheduled patient appointments and transportation. Managed and maintained a certifications and recertification's. Verified insurance coverage.

Education

High School Diploma -

University High School
Spokane, WA

Skills

    Excellent Customer Service

    Telephone reception

    Reliability

    Professionalism

    Adaptability and Flexibility

    Self Motivation

    Excellent Communication

    Attention to Detail

    Multitasking Abilities

    Organizational Skills

    Medical Terminology

    HIPAA knowledge

    Confidentiality handling

    Patient Relations

    Records analysis and management

    Database entry and maintenance

    Document Preparation

    Document Scanning

    Scheduling appointments

    Billing and Invoicing

    File Organization and management

    Office Supply Management

    Medical Billing

Timeline

Office Administrative Assistant

Life Maid Better
12.2022 - 07.2024

Revenue Cycle Specialist

CBSI
05.2008 - 09.2022

Medical Records Director

The Gardens on University
06.1999 - 09.2008

High School Diploma -

University High School
Heidi Best