Heidi Birchmeyer
Buena Vista,Colorado
Summary
Astute Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 10 + years of related experience, diligent nature and expertise in electronic records management. Exceptional behavior in handling a variety of different patients, in a warm, professional manner. Expertly managed a dynamic team of 25 professionals. Areas of accountability encompass contract management, strategic procedure, surgery planning, supervision, and development of staff. Responsible for record management, chairside assistance, treatment coordinator, data disaggregation, insurance verification, billing, collections, pre/post-op instructions, and analysis. Rectifies and solidified monthly compensation and expenses for all providers. Ensures proper risk management, facility upkeep, and human resource functions. Collaborative leadership skills in all aspects of the office. Confirmed patient diagnosis and CPT codes for the requested procedures/visits and then contact the insurance carriers or caseworkers to obtain necessary authorizations. Will always exceed what is expected. Quickly, develop professional relationships with patients and achieves high customer service satisfaction. Enthusiastic about learning new concepts. Will always bring confidence, high energy, and diverse knowledge. Seeking a position that allows me to apply my skills and practicality for the betterment of your business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Office Administrator/ Medical Assistant
West Central Health
11.2022 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant/ Front Office Administration
S.F.D.
07.2021 - 11.2022
- Excellent administrative, planning, and organizational skills
- Precise attention to detail, to promote accurate patient records and billing
- Working knowledge of all dental and medical insurance
- Identify and resolve billing and payment issues for all patient accounts
- Operated, programmed, and trained other staff on voicemail systems, cell phones, and technical issues, as they occur within the office.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
Medical Front Office Supervisor
Ocean Drive Plastic Surgery & Dermatology
03.2017 - 10.2020
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of accounts
- Trained team members on new elective procedures and products to support promotional efforts
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Interviewed patients, measured vital signs, and recorded information in patients' electronic medical records
- Efficiently performed insurance verifications, pre-certifications, and pre-authorization functions
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Taught patients about medications, procedures, and care plan instructions
- Arranged surgeries within the surgical center, confirmed times with patients, and prepared admission and consent forms
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Monitored customer service trends and provided insights to management team for further improvement
Medical Assistant
Vascular Associates
03.2012 - 04.2017
- Actively listened to customers who handled concerns quickly and escalated major issues for STAT appointments
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Ordered and prepared reagents and supplies
- Taught patients about medications, procedures, and care plan instructions
- Arranged surgeries with a surgical center, confirmed times with patients, and prepared admission and consent forms
- Documented vital signs and health history for patients in clinic and hospital environments.
Orthodontic & Pediatric Dental Assistant-Patient Coordinator
Dermody Pediatrics
01.2008 - 01.2012
- Prepped examination rooms, sterilized equipment and instruments, and maintained appropriate tray setup
- Taught patient strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage
- Took x-rays, photographs, and impressions of patients' teeth and mouth
- Poured and shaped molds from impressions and trimmed molds in the grinder
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, and impressions.
Education
Associate Degree of Applied Science - Health Information Management
ANU
Kentucky, U.S.AAssociate of Arts - BUSINESS
INDIAN RIVER STATE COLLEGE
Fort Pierce, FLSkills
- Credit and collections
- CPR and Child CPR Training (2020)
- Bookkeeping
- Home health care expertise
- Workflow planning
- Dental Procedures
- Leadership
- Strong organizational skills
- Exquisite telephone etiquette
- Pediatric Versed
- Dentrix software proficient
- Medical Billing
- EMR expert
- Medical Terminology
- Insurance Verification
- Diagnosis and Prognosis
- Insurance authorization/ Prior Authorization
- Processed approvals and denials
- Team Supervision
- Conflict Resolution
- Strong Work Ethic
- Billing Processes
- Medical Practice Operations
- Insurance Eligibility and Verification
- Budget Control
- Attention to Detail
- Revenue Forecasting
- Financial Administration
- Vendor Negotiation
- Administrative Support
- Human Resources
- Effective Multitasking
- Critical Thinking
- EMR Software
Certification
EFDA, 07/2013, Karen Allen, Stuart, FL
Timeline
Medical Office Administrator/ Medical Assistant
West Central Health
11.2022 - Current
Medical Assistant/ Front Office Administration
S.F.D.
07.2021 - 11.2022
Medical Front Office Supervisor
Ocean Drive Plastic Surgery & Dermatology
03.2017 - 10.2020
Medical Assistant
Vascular Associates
03.2012 - 04.2017
Orthodontic & Pediatric Dental Assistant-Patient Coordinator
Dermody Pediatrics
01.2008 - 01.2012
Associate Degree of Applied Science - Health Information Management
ANU
Associate of Arts - BUSINESS
INDIAN RIVER STATE COLLEGE
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