Heidi Blankenship
Flasher,ND
Summary
Talented, caring individual looking to serve and make a difference in the lives of others.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Farmers Union Insurance
01.2024 - Current
- Managed front office operations and served as the primary point of contact for clients in a busy insurance agency
- Handled high-volume phone inquiries with professionalism and efficiency
- Processed customer payments and maintained accurate financial transaction records
- Scheduled client appointments and coordinated the agent’s calendar to ensure optimal time management
- Quoted and prepared auto and home insurance policies, providing personalized service and policy guidance
- Maintained and updated social media and marketing channels to support client outreach and brand presence
Customer Service Representative & Marketing Manager
Flasher Community Credit Union
04.2019 - 06.2023
- Provided front-line customer service for a member-owned credit union serving 1,100+ members, handling in-person and phone inquiries with a focus on accuracy and member satisfaction
- Performed debit and credit card account maintenance, addressing member issues and processing updates in a timely and secure manner
- Managed a wide range of back-office operations, including processing non-sufficient funds (NSF), returns, deposits, loan payments, and delinquency monitoring on daily, monthly, and quarterly cycles
- Maintained and updated all member and loan account files in compliance with regulatory standards, ensuring readiness for bi-annual audits
- Oversaw and created content for social media and marketing channels to support member engagement and promote credit union services
- Operated as part of a two-person team responsible for the full operation of the credit union, requiring multitasking, initiative, time management and strong organizational skills
Financial Manager
Boldt Power, Inc.
08.2002 - 10.2019
- Oversaw daily financial operations for a powerline construction company, including account reconciliation and cash flow monitoring
- Collaborated directly with ownership, business partners, and external accountants to support year-end financial planning and reporting
- Maintained and reconciled multiple business checking accounts, ensuring accuracy and timely transaction processing
- Prepared, filed, and maintained all required state and federal tax reports on a monthly, quarterly, and annual basis in compliance with regulatory deadlines
- Administered weekly payroll for 20+ employees, ensuring accuracy, timely distribution, and proper documentation of deductions and benefits
EMT
Carson, Flasher & New-Leipzig Ambulance Services
10.2006 - Current
- Provided emergency medical care and transportation in high-pressure environments, demonstrating calm decision-making, delegating skills and rapid problem-solving
- Collaborated closely with diverse teams of healthcare professionals and first responders to ensure patient safety and efficient care delivery
- Developed strong interpersonal and communication skills through interactions with patients, families, and emergency personnel
- Maintained detailed and accurate medical records and reports, emphasizing confidentiality and precision
- Honed the ability to remain composed under stress, manage competing priorities, and make critical decisions in dynamic, unpredictable situations
- Gained extensive experience working with individuals from all backgrounds, strengthening empathy, patience, and adaptability
- Served as Squad Leader, managing an 11-person team and coordinating the on-call schedule to ensure 24/7 coverage
- Held Training Officer status, delivering in-house continuing education and certification training to EMT crew members, staff, and local business personnel
- Led community outreach initiatives including AED (Automated External Defibrillator) and Epi in the Schools programs, promoting emergency preparedness and response education
- Actively supported youth and school-based health programs, reinforcing strong community engagement and public safety awareness
Professional Photographer
Reel Treasures Photography
01.2007 - Current
- As the owner of a photography business , provided professional photography services for weddings, engagements, families, seniors, children, events, school & athletic programs and business profiles
- Collaborated with clients to understand their vision, resulting in tailored photography services.
- Mentored junior photographers, fostering skill development and growth within the team.
- Built lasting relationships with vendors in the industry, leading to valuable partnerships and referrals over time.
- Managed all aspects of the business, including client relations, scheduling, editing, marketing, and project delivery
- Built a loyal client base through creative work, attention to detail, and exceptional customer service
- Demonstrated patience, compassion, and empathy while working calmly and supportively with children and young adults with diverse disabilities, consistently navigating sensitive situations with professionalism, sensitivity, and respect for individual needs and challenges.
Corporate Travel Agent
Rosenbluth International - Oracle Corporation
04.1996 - 08.2000
- Coordinated comprehensive travel arrangements for corporate clients, including flights, accommodations, transportation, and itineraries
- Managed bookings efficiently while ensuring cost-effectiveness, compliance with travel policies, and client preferences
- Provided exceptional customer service and real-time problem-solving for travel changes, cancellations, and emergencies
- Maintained accurate travel records, billing, and documentation for audit and reporting purposes
- Built strong relationships with vendors and clients through professionalism, attention to detail, and timely communication
- Booked and managed complex domestic and international travel arrangements for Oracle Corporation employees, ensuring accuracy, cost-efficiency, and compliance with corporate travel policies
- Promoted to Team Lead, overseeing operations and mentoring staff on the Oracle account for two years
- Served as Lead Agent on the agency’s high-priority “tough client” desk, specializing in handling complex itineraries and resolving travel challenges for demanding clients with professionalism and efficiency
- Maintained strong vendor relationships and provided timely, proactive support to ensure seamless travel experiences under pressure
Education
Corporate Travel Agent - Travel Services
Rosenbluth International
No Degree - Elementary Education / Physical Education (Majors)
Dickinson State University
Dickinson, NDSkills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook), QuickBooks, and Adobe applications
- Strong written and verbal communication skills with a professional and courteous phone manner
- Excellent organizational skills with the ability to manage time, prioritize tasks, and maintain accuracy under pressure
- Knowledgeable in financial processes, including accounts payable/receivable, cash flow tracking, and reconciliation
- Detail-oriented and thorough in handling sensitive financial data and client information
- Adept at resolving conflicts, thinking critically, and adapting to changing priorities in fast-paced environments
- 20 years of experience as an EMT developed strong interpersonal skills, empathy, and the ability to remain composed and effective in high-stress situations—skills transferable to managing client relations and internal coordination in a banking environment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Farmers Union Insurance
01.2024 - Current
Customer Service Representative & Marketing Manager
Flasher Community Credit Union
04.2019 - 06.2023
Professional Photographer
Reel Treasures Photography
01.2007 - Current
EMT
Carson, Flasher & New-Leipzig Ambulance Services
10.2006 - Current
Financial Manager
Boldt Power, Inc.
08.2002 - 10.2019
Corporate Travel Agent
Rosenbluth International - Oracle Corporation
04.1996 - 08.2000
Corporate Travel Agent - Travel Services
Rosenbluth International
No Degree - Elementary Education / Physical Education (Majors)
Dickinson State University
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