Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Heidi Blesch

Sturgis,MI

Summary

Accomplished professional with a proven track record at Citizens State Bank, adept in branch operations and staff management. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective leadership and planning. Skilled in cash handling and security procedures, consistently achieving accuracy in high-volume transactions.

Overview

38
38
years of professional experience

Work History

Lead Sales Clerk

USPS
12.1999 - Current
  • Increased sales by consistently providing exceptional customer service and product knowledge.
  • Trained new sales clerks for improved performance and seamless integration into the team.
  • Assisted in creating eye-catching visual merchandising displays, driving increased foot traffic to the store.
  • Contributed ideas during team meetings for improving overall store operations and increasing revenue generation potential.
  • Managed inventory effectively to ensure stock availability and prevent overstock issues.

Business Owner/Operator

Hilly Acres Farm
02.1995 - 10.2002
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Office Manager

Auto Parts Distributor
07.1991 - 02.1995
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Shipping and Receiving Clerk

Mid-American Electro Cord
05.1990 - 07.1991
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.

Head Teller

Citizens State Bank
09.1986 - 01.1989
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.

Education

Graduate - Business

Glenn Oaks Community College
Centreville, MI
09.2001

Skills

  • Branch operations
  • Organization and planning
  • Operational efficiency
  • Security procedures
  • Staff training and development
  • Cash handling expertise
  • Staff management
  • Punctual and reliable

Additional Information

Military Experience: Michigan Army National Guard, 1070th Maintenance Company.

Responsibilities: Maintain repair part inventory for equipment and vehicles used in daily operations.

Timeline

Lead Sales Clerk

USPS
12.1999 - Current

Business Owner/Operator

Hilly Acres Farm
02.1995 - 10.2002

Office Manager

Auto Parts Distributor
07.1991 - 02.1995

Shipping and Receiving Clerk

Mid-American Electro Cord
05.1990 - 07.1991

Head Teller

Citizens State Bank
09.1986 - 01.1989

Graduate - Business

Glenn Oaks Community College

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Heidi Blesch