Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Boehmer

Warminster,PA

Summary

I am a recent graduate with a bachelors degree in education. I have decided to embark on a new path and pursue a new career that is outside of the classroom. I have worked in healthcare since 2018 in a primary care office as well as a physical therapy office. Throughout that time, I have had the opportunity to work with a variety of individuals varying in age from children to the elderly. I have a passion for helping others. My journey as an education major has taught me many skills, but it has especially enhanced my organization and planning skills as well as my empathy for others. My work as a patient coordinator has also enhanced those skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Patient Coordinator

Ivy Rehab
10.2019 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved customer complaints using established follow-up procedures.
  • Processed payments using checks and credit cards, maintaining accurate records of transactions.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Worked effectively in fast-paced environments.

Elementary Teacher (Internship)

Centennial School District
08.2023 - 12.2023
  • Grades Taught: 1st and 4th
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Incorporated multicultural perspectives into lesson plans, promoting diversity awareness among students.
  • Taught students subject-specific material, learning strategies, and social skills.
  • Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes.
  • Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
  • Fostered student curiosity and interest in learning through hands-on activities and field trips.
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
  • Provided regular feedback to students on progress and assigned grades based on performance.
  • Skills Acquired: Planning and Preparation, Leadership, Management Organization, Collaboration, Teamwork, Conflict Resolution, Problem Solving, Critical Thinking, Cultural Competency

Patient Service Representative

Einstein Physicians
11.2018 - 10.2019
  • Took copayments and compiled daily financial records.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.

Education

Bachelor's - Education

Gwynedd Mercy University
Gwynedd Valley, PA
12.2023

General Studies -

Bucks County Community College
Newtown, PA
12.2019

Skills

  • Medical Terminology
  • Communication
  • Active Listening
  • Adaptability
  • Organization
  • Planning and Preparation
  • Medical Record Management
  • Insurance Verification
  • Time Management
  • Documenting and Recording Information
  • Administrative and Office Support
  • Attention to Detail
  • Computer Skills
  • Punctual
  • Problem Solving
  • Interpersonal Skills
  • Customer Service
  • Records Management
  • Collections Management
  • Electronic Records Management
  • Payment Collection
  • Patient confidentiality
  • Scheduling

Timeline

Elementary Teacher (Internship)

Centennial School District
08.2023 - 12.2023

Patient Coordinator

Ivy Rehab
10.2019 - Current

Patient Service Representative

Einstein Physicians
11.2018 - 10.2019

Bachelor's - Education

Gwynedd Mercy University

General Studies -

Bucks County Community College

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Heidi Boehmer