Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Boehmer

Warminster,PA

Summary

Recent graduate with a bachelors degree in education, seeking new career opportunities beyond the classroom. Experienced in the healthcare industry, working in primary care and physical therapy offices. Skilled in interacting with individuals of all ages, from children to the elderly. Passionate about helping others and possess strong organization, planning, and empathy skills. Proven track record as a patient coordinator, known for reliability and strong organizational abilities. Thrives in managing multiple priorities with a positive attitude. Eager to take on additional responsibilities to contribute to team success.

Overview

6
6
years of professional experience

Work History

Patient Coordinator

Ivy Rehab
10.2019 - Current
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved customer complaints using established follow-up procedures.
  • Processed payments using checks and credit cards, maintaining accurate records of transactions.
  • Worked effectively in fast-paced environments.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Verified patient insurance eligibility and authorizations and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.

Elementary Teacher (Internship)

Centennial School District
08.2023 - 12.2023
  • Grades Taught: 1st and 4th
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Incorporated multicultural perspectives into lesson plans, promoting diversity awareness among students.
  • Taught students subject-specific material, learning strategies, and social skills.
  • Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes.
  • Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
  • Fostered student curiosity and interest in learning through hands-on activities and field trips.
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
  • Provided regular feedback to students on progress and assigned grades based on performance.
  • Skills Acquired: Planning and Preparation, Leadership, Management Organization, Collaboration, Teamwork, Conflict Resolution, Problem Solving, Critical Thinking, Cultural Competency

Patient Service Representative

Einstein Physicians
11.2018 - 10.2019
  • Took copayments and compiled daily financial records.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Used EMR system to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

Bachelor's - Education

Gwynedd Mercy University
12.2023

General Studies -

Bucks County Community College
12.2019

Skills

  • General Medical Terminology
  • Communication and Active Listening
  • Adaptability
  • Organization/ Attention to Detail
  • Planning and Preparation
  • Insurance Verification/Authorization Management
  • Time Management
  • Documenting and Recording Information
  • Administrative and Office Support
  • Computer Skills
  • Punctual
  • Problem Solving/ Interpersonal Skills
  • Electronic Records Management

Timeline

Elementary Teacher (Internship)

Centennial School District
08.2023 - 12.2023

Patient Coordinator

Ivy Rehab
10.2019 - Current

Patient Service Representative

Einstein Physicians
11.2018 - 10.2019

General Studies -

Bucks County Community College

Bachelor's - Education

Gwynedd Mercy University

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Heidi Boehmer