Heidi Boettcher
Plainview,MN
Overview
29
29
years of professional experience
Work History
Supervisor
Mayo Clinic
05.2017 - Current
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Initiated creative solutions to resolve customer complaints and issues.
- Conducted disciplinary action when needed in accordance with company policy.
Associate
Mayo Clinic
10.2015 - 05.2017
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Participated in team meetings, providing insights to improve operations.
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
- Learned and applied new skills and procedures readily, adapting to changing work environments.
- Communicated with colleagues, supervisors, and clients, fostering positive relationships and collaboration.
- Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations.
Administrative Assistant
Mayo Clinic
12.1996 - 10.2015
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained calendars and schedules to set appointments for management team.
Timeline
Supervisor
Mayo Clinic
05.2017 - Current
Associate
Mayo Clinic
10.2015 - 05.2017
Administrative Assistant
Mayo Clinic
12.1996 - 10.2015