Heidi Borrero Nieves

• Ordered office supplies as needed for the service to maintain adequate inventory levels. working with external and internal vendors to ensure supplies are ordered.
• Coordinated Regional and service wide meetings, including scheduling, logistics, and catering.
• Compiled data from multiple sources into spreadsheets or databases for analysis.
• Assisted with onboarding of new employees by providing information packets and training materials.
• Documented Meeting Minutes for hospital and service level meetings.
• Collaborated with Lactation Nurse Manager on projects related to Breastfeeding classes.
• Collaborated with and assisted Nurse Educators, Quality Assurance Coordinator and Perinatal Safety Nurse on service level projects.
• Proctoring exams for nurses who are taking PQF tests.
• Responsible for budgeting, marketing, website maintenance, preparation, and class confirmation for OBGYN service classes and tours.
• Responsible for stocking, budgeting, and swipe access for two pumping rooms.
• Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
• Covered OAS role during staffing gaps at the triage desk, utilizing eRecord to admit and discharge patients and newborns. Maintained effective communication and provided timely reports to nursing staff upon patient arrivals.

• Role modeled exceptional customer service.

• Created a positive internal and external customer experience.

• Promoted a culture of honesty and integrity; maintains confidentiality.

• Took an active role in training and mentoring Associates on front end and sales floor principals using appropriate company resources and tools.

• Trained and coached Associates on personalizing the customer experience while promoting loyalty programs.

• Assigned registers, supports and responds to POS coverage needs, and coordinated breaks for all Associates

• Addressed customer concerns and issues promptly, ensuring a positive customer experience

• Ensured Associates execute tasks and daily activities in accordance with store plan.

• Communicated accurately and effectively with management and Associates when setting and addressing priorities; provided periodic progress updates

• Partnered with management to find ways in which every associate can meet their monthly store credit goals.

• Performed other duties as assigned such as making sure everything is kept clean and every register is running smoothly, and making sure every cashier has what they need throughout the day.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Processed payments and maintained accurate drawers to meet financial targets.
• cleaned sales floor, stocked empty isles, and cleaned restrooms on night shifts
• worked the photo department; made sure photos were processed and ready for customer pick up, took and developed passport photos.
• refilled prescriptions in the pharmacy department.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Helped customers who where not able to speak english by translating to them.
• Processed sales transactions to prevent long customer wait times.
• Assisted with purchases, locating items and signing up for rewards programs.
• Learned roles of other departments to provide coverage and keep store operational.
• Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
• Operated cash register, collected payments and provided accurate change.
• was in charge of the kids department and had to make sure all four registers were cleaned and ready to close by the end of the night shifts.
• made sure fitting rooms and department was clean by emptying clothing racks and sanitizing all fitting rooms, and making sure all clothing on tables were folded and organized.