Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Bouck

Dunkerton,IA

Summary

Dynamic Document Review Associate at USBank with a proven track record in enhancing customer satisfaction through effective issue resolution and exceptional service. Skilled in time management and data entry, I foster strong client relationships and streamline communication strategies, contributing to improved project delivery and team collaboration. Reliable and adaptable, I thrive in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Document Review Associate

USBank
04.2020 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Education

Associates Of Applied Arts - Professional Photography

Hawkeye Community College
Waterloo
05.2005

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Complex Problem-solving
  • Oral communication
  • Work Planning and Prioritization
  • New hire training
  • Issue resolution
  • Data entry
  • Performance improvement
  • Preparing reports
  • Multitasking and organization
  • Problem-solving
  • Reliable and punctual

Timeline

Document Review Associate

USBank
04.2020 - Current

Associates Of Applied Arts - Professional Photography

Hawkeye Community College

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Heidi Bouck