Heidi Bourcier

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Responsible for filing contracts for a stallion breeding facility
• Responsible for interaction with customers at the vet office
• Responsible for shipping
• Ordering supplies and stocking
• Input orders and billing details in client database
• Posting payments

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies. Increased sales from $250,000 to over $1.5 Million annually
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Developed and maintained online presence
• Worked with vet to ensure the health and readiness of the puppies to sell

Boosted sales performance by developing and implementing effective sales strategies and tactics.

Developed in house and online sales events to promote the sale of customized model horses

Planned gala events for annual week of Breyer Fest in Lexington Ky

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Responsible for payroll preparation
• Preparing, obtaining and filing property easements
• Paying claims, receipting payments, reconciling multiple bank accounts and preparing for year ends and bi annual state audits
• Overseeing District investments
• Working with county, state and federal agencies for bonds, grants and loans for projects
• Attending monthly Board meetings and preparing minutes of said meetings
• Sat on various State Committee's and testified at the Indiana State House