Heidi Bradford
Dallas
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dick's Sporting Goods, Inc
Metairie
10.2025 - Current
- Assisted customers with product selections and inquiries.
- Maintained visual merchandising standards throughout the sales floor.
- Operated point-of-sale systems efficiently during peak hours.
- Collaborated with team members to ensure smooth store operations.
- Answered incoming telephone calls to provide store, products and services information.
Caregiver
Caring Disability Provider
Dallas
04.2023 - 09.2024
- Provided personal care and assistance with daily living activities for individuals with disabilities.
- Administered medication and monitored health conditions to ensure well-being of clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with mobility and transportation, promoting independence and safety.
Administrative Assistant
Tax-force Preparation Services, LLC
10.2022 - 12.2023
- Provided clerical support in a busy tax office, managing incoming calls and scheduling appointments.
- Assisted clients with inquiries, ensuring timely and accurate information was provided.
- Maintained organized records and documentation for efficient office operations.
Call Coordinator
Walmart
01.2021 - 09.2022
- Documented customer complaints and needs efficiently to enhance service delivery.
- Collaborated with team members to address customer concerns and improve processes.
- Utilized CRM systems to track and manage calls and resolutions.
- Coordinated customer calls to ensure timely responses and resolutions.
Customer Service Lead
Burlington
Cedar Hill
10.2021 - 03.2022
- Assisted customers with refunds and complaints, providing prompt and courteous service.
- Trained new staff in customer service protocols and complaint resolution techniques.
- Enhanced customer satisfaction by resolving issues in a professional manner.
Education
High School Diploma -
DeSoto High School
DeSoto, TX05.2021
Some College (No Degree) - Health Sciences
Texas Southern University
Houston, TXSkills
- Communication
- Problem-Solving
- Patient companionship
- Customer Engagement
- Team collaboration
- Adaptive learning
Timeline
Sales Associate
Dick's Sporting Goods, Inc
10.2025 - Current
Caregiver
Caring Disability Provider
04.2023 - 09.2024
Administrative Assistant
Tax-force Preparation Services, LLC
10.2022 - 12.2023
Customer Service Lead
Burlington
10.2021 - 03.2022
Call Coordinator
Walmart
01.2021 - 09.2022
High School Diploma -
DeSoto High School
Some College (No Degree) - Health Sciences
Texas Southern University