HEIDI BRUNNER
WOODLAWN
Summary
Detail-oriented professional with strong skills in document management, customer service, and effective communication. Committed to maintaining accurate records and supporting training initiatives to enhance team performance.
Overview
27
27
years of professional experience
Work History
SR. CLERK TYPIST
ERIE COUNTY
Buffalo
08.2019 - Current
- Processed incoming correspondence and documents for efficient distribution.
- Assisted in compiling reports and data for departmental reviews.
- Supported training of new clerical staff in office procedures.
- Communicated effectively with various departments to facilitate workflow.
- Answered phone calls from customers and provided assistance as needed.
- Maintained databases of customer information, including contact details and payment records.
- Created spreadsheets to track financial transactions and other data.
- Processed incoming mail, sorted documents, and distributed accordingly.
- Greeted visitors upon arrival at the office and directed them appropriately.
- Organized and filed documents in accordance with established procedures.
- Monitored inventory levels of supplies used in daily operations.
- Entered data into computer systems accurately according to company standards.
- Entered data in numerical and alphabetical order.
- Complied with security policies and kept information confidential.
MANAGER
THE POUR HOUSE
Hamburg
11.2005 - 07.2012
- Managed daily operations in a high-volume bar and restaurant environment.
- Oversaw staff training to enhance service quality and team performance.
- Coordinated inventory management to ensure adequate stock levels and minimize waste.
- Developed schedules to optimize workforce efficiency during peak hours.
- Collaborated with suppliers to negotiate pricing and secure quality products.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
Clerk Tyoist
Town of Hamburg
Hamburg
09.1998 - 11.2005
- Processed incoming correspondence and distributed documents to appropriate departments.
- Maintained accurate records and files for town operations and activities.
- Utilized office software to create reports, memos, and other official communications.
- Responded to public inquiries and directed residents to the appropriate resources.
- Filed documents alphabetically and numerically in paper files.
- Developed spreadsheets using Microsoft Excel software program.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded to telephone and email requests for information.
- Operated office equipment such as computers, copiers, scanners and fax machines.
Education
Some College (No Degree) - MEDICAL SECRETARIAL SCIENCE
ECC SOUTH/CITY
ORCHARD PARK Skills
- Microsoft Excel
- Data entry
- Document management
- Database maintenance
- Customer service
- Inventory management
- Employee training
- Attention to detail
- Effective communication
- Typing proficiency
- Report generation
- Business correspondence writing
- Documentation preparation
- Microsoft office expertise
- Printer maintenance
- Client correspondence
- Confidentiality
- File documents
- Organizational skills
- Multitasking capacity
Timeline
SR. CLERK TYPIST
ERIE COUNTY
08.2019 - Current
MANAGER
THE POUR HOUSE
11.2005 - 07.2012
Clerk Tyoist
Town of Hamburg
09.1998 - 11.2005
Some College (No Degree) - MEDICAL SECRETARIAL SCIENCE
ECC SOUTH/CITY