Product Manager
HEIDI BUEHLER
REGED
Puyallup,WA
Work Preference
Desired Job Title
Product ManagerProduct OwnerBusiness Analyst
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Puyallup, WA
Open to relocation:
No
Important To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home option
25
years of professional experience
Product Manager with enterprise software experience across discovery, requirements, delivery, launch, adoption, and production support. Leads roadmap planning, backlog prioritization, and cross-functional coordination with engineering, QA, support, and operations to improve platform stability, user experience, and customer satisfaction.
Work History
4 Years 6 Months
04.2022 - 10.2026
4 Years 6 Months
Product Manager
REGED
04.2022 - 10.2026
- Managed full product lifecycle activities, including discovery, requirements gathering, agile development, testing, launch, adoption, production support, and continuous improvement.
- Drove product strategy, roadmap planning, and feature delivery for CE Central platform and key Xchange enhancements.
- Partnered with clients, stakeholders, and support teams to assess workflow challenges and identify product opportunities, delivering solutions that enhanced user experience and drove business results.
- Prioritized product backlogs, user stories, and acceptance criteria while aligning customer needs, technical feasibility, and business goals.
- Led Scrum teams and coordinated with engineering, QA, support, and operations to deliver enterprise software enhancements on schedule.
- Directed production issue investigations and resolution efforts, improved platform stability and increased customer satisfaction.
- Held position of product owner, responsible for guiding product development and stakeholder collaboration.
2 Years 1 Month
09.2019 - 10.2021
2 Years 1 Month
Associate Business Analyst
BECU
09.2019 - 10.2021
- Directed translation of business requirements into technical solutions, ensuring alignment among stakeholders, vendors, and delivery teams to facilitate project success.
- Guided project teams through impact analysis and prioritization, enhancing business processes and enhancing business processes and driving effective improvement initiatives.
- Led user acceptance testing, confirmed software enhancements, and supported smooth solution implementations.
3 Years 3 Months
06.2016 - 09.2019
3 Years 3 Months
Card Services Specialist II
BECU
06.2016 - 09.2019
- Directed operational improvement initiatives for enterprise credit card products, enhancing service delivery and customer satisfaction.
- Aligned leadership, vendors, and technical teams to streamline workflows, reducing turnaround times on service requests.
- Provided subject matter expertise for Visa product processes, training, and documentation.
10 Years
06.2006 - 06.2016
10 Years
Consumer Loan Servicing Specialist II
BECU
06.2006 - 06.2016
- Processed loan servicing requests for BECU members across multiple loan types.
- Reviewed escrow, payoff, and payoff quote details for accuracy and compliance.
- Updated loan records in servicing systems and maintained complete account documentation.
- Managed compliance support for consumer lending operations, ensuring audit readiness and providing complex servicing guidance.
- Directed process documentation and training initiatives, resolving complex operational issues to enhance team workflows.
5 Years
06.2001 - 06.2006
5 Years
Contact Center Representative
BECU
06.2001 - 06.2006
- Assisted BECU members with account inquiries and transaction details by phone.
- Processed payment questions, stop payments, and transfer requests for members.
- Resolved online banking issues using BECU service systems and account records.
- Managed customer service priorities in high-volume environment, meeting performance expectations and contributing to team success.
- Guided new employees on product knowledge and service standards, and enhanced their operational readiness.
Education
Master of Science - Information Systems, Emphasis in Project Management
Arizona State University
Bachelor of Science - Geology
Central Washington University
Skills
Product strategy
Product lifecycle management
Agile and Scrum methodologies
Backlog prioritization
User story development
Requirements analysis
Stakeholder management
Cross-functional leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Manager
REGED
04.2022 - 10.2026Read more
Associate Business Analyst
BECU
09.2019 - 10.2021Read more
Card Services Specialist II
BECU
06.2016 - 09.2019Read more
Consumer Loan Servicing Specialist II
BECU
06.2006 - 06.2016Read more
Contact Center Representative
BECU
06.2001 - 06.2006Read more
Arizona State University - Master of Science, Information Systems, Emphasis in Project Management
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Central Washington University - Bachelor of Science, Geology
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