Heidi Burdick
Aurora,CO
Summary
Detail-oriented professional with expertise in developing personalized patient services and enhancing patient care. Proficient in insurance verification and progress monitoring, committed to delivering high-quality service, and familiar with CPT and ICD-10-CM coding.
Overview
5
5
years of professional experience
Work History
Vision Therapist
Luxottica Retail
Aurora, CO
05.2024 - 07.2026
- Developed personalized therapy plans addressing individual patient needs for vision improvement.
- Collaborated with optometrists and educators to ensure comprehensive patient care.
- Provided training to staff on effective vision therapy practices and utilization of tools.
- Performed administrative tasks, including scheduling appointments and maintaining patient records.
- Attended conferences to stay updated on advancements in optometry and vision therapy.
Patient Care Coordinator
Luxottica Retail
Aurora, CO
09.2022 - 05.2024
- Coordinated patient appointments and managed scheduling for optimal service delivery.
- Assisted patients with insurance verification and benefits explanation for clarity.
- Maintained accurate patient records using electronic health record systems effectively.
- Collaborated with team members to enhance patient experience and satisfaction levels.
- Resolved patient inquiries and concerns promptly to improve service quality.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Cashier
Marshalls Department Store
Aurora, CO
07.2021 - 12.2022
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges, ensuring customer satisfaction during transactions.
- Trained new cashiers on store policies, procedures, and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Completion of Program - Medical Billing And Coding
Preppy
09-2026
Associate of Arts - Early Childhood Development
Purdue University Global
Lafayette, IN07-2024
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UTSkills
- Therapy plan development
- Progress monitoring
- Team collaboration
- Patient scheduling
- Problem solving
- Staff training
- Insurance verification
- Communication skills
References
References available upon request.
Timeline
Vision Therapist
Luxottica Retail
05.2024 - 07.2026
Patient Care Coordinator
Luxottica Retail
09.2022 - 05.2024
Cashier
Marshalls Department Store
07.2021 - 12.2022
Completion of Program - Medical Billing And Coding
Preppy
Associate of Arts - Early Childhood Development
Purdue University Global
Bachelor of Arts - Elementary Education
Western Governors University