Heidi (Burns) Sweeney
Gresham,OR
Summary
Seasoned registered nurse with extensive telephone triage expertise and a diverse clinical background. Committed to professional growth through MSN education and ambulatory care certification. Proven leader with strong communication and collaboration skills, enhancing team dynamics and patient outcomes. Advocate for patient safety and healthcare excellence, utilizing evidence-based practices and quality improvement initiatives to deliver high-quality, patient-centered care.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Telephone Triage Registered Nurse
Neighborhood Health Center
Tigard , Oregon
07.2023 - Current
- Provided telephone triage services to assess patient needs and recommend appropriate care.
- Ensured high-quality patient support through clear and empathetic communication.
- Provided health education and advice to patients based on their symptoms.
- Collaborated with healthcare teams to ensure patient care continuity and safety.
- Participated in continuing education activities related to telephone triage nursing practices.
Telephone Triage RN
Providence Health & Services
02.2015 - 04.2023
- Conducted nursing triage to accurately identify nature and urgency of clients' health care needs, determining appropriate disposition for optimal patient outcomes.
- Managed nursing staff and patient care as Relief Charge Nurse, ensuring quality and efficiency in service delivery.
- Contributed to QI, Tech, Care Plan, and Staffing committees, enhancing collaborative efforts for improved care strategies.
- Possess strong technical skills to support working with a computerized environment utilizing windows applications, multi-function phones, call center software programs.
Phone Advice Nurse
Allergy Asthma Dermatology Associates
05.2014 - 09.2014
- Coordinated care through clear communication and organization, supporting medication refills, treatment plans, and health education.
- Liaised effectively between physicians, nurses, outside agencies, and patients to facilitate care coordination.
- Managed daily tasks of phone clerk to maintain streamlined workflow.
Allergy Shot Clinic RN
Allergy, Asthma and Dermatology Associate
04.2013 - 04.2014
- Managed immunotherapy, NBUVB treatments, and emergency response for adverse reactions in clinic roles to enhance patient safety and care.
- Maintained compliance with OSHA regulations to ensure safe clinic operations and protect staff and patients.
Commissioned Officer, RN
US Army
1994 - 12.1998
- Delivered patient care in labor and delivery, medical oncology, and urgent care settings across multiple Army medical facilities.
- Completed specialized OB-GYN training to enhance clinical expertise.
- Developed leadership, adaptability, and team coordination skills while managing patient care in fast-paced, high-acuity environments.
Education
Master of Science - Nursing
Capella University
Bachelor of Science - Nursing
University of Portland
Preceptorship
Health & Educational Consultants
Portland, ORSkills
- Telephone triage
- Triage
- Patient safety
- Quality improvement
- Effective communication
- Patient education
- Wilderness First Aid
- Critical thinking
- Problem solving
- Organization
- Time management
- Team leadership
- Communication
- Office 365 proficiency
- Collaboration
Certification
Ambulatory Care Nursing Certification
Projects
- Capstone for MSN, Development of quality improvement process to audit triage calls with ED disposition, verifying appropriate disposition to support appropriate ED utilization and safe patient care.
- Telephone Triage Online Course Task Force, American Academy of Ambulatory Care Nursing Support creation of an online telephone triage education course through supervising and organizing the review of content for modules. Review team lead.
Timeline
Telephone Triage Registered Nurse
Neighborhood Health Center
07.2023 - Current
Telephone Triage RN
Providence Health & Services
02.2015 - 04.2023
Phone Advice Nurse
Allergy Asthma Dermatology Associates
05.2014 - 09.2014
Allergy Shot Clinic RN
Allergy, Asthma and Dermatology Associate
04.2013 - 04.2014
Commissioned Officer, RN
US Army
1994 - 12.1998
Master of Science - Nursing
Capella University
Bachelor of Science - Nursing
University of Portland
Preceptorship
Health & Educational Consultants