Heidi Byfield
Tahlequah,OK
Summary
Organized Clerical Associate recognized for high productivity and efficient completion of tasks. Specialize in data entry, record keeping, and customer service, ensuring accurate information management and positive client interactions. Possess strong communication, time management, and problem-solving skills which contribute to streamlined office operations and support team objectives.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Latosha Steeley
Tahlequah, OK
09.2017 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Legal Assistant
Deanna Wales
Tahlequah, OK
10.2013 - 08.2017
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Updated databases with new information received from attorneys or clients.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Ensured that all paperwork was properly filed according to established procedures.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
Clerical Officer
Department of Corrections
Tahlequah, OK
03.2002 - 12.2012
- Assisted probation officers in the preparation of case files and reports.
- Maintained records of meetings, hearings, and court appearances for each client.
- Monitored offender progress through frequent contacts with family members, employers, schools, counselors and other agencies.
- Conducted home visits to verify compliance with court orders or conditions of release from custody.
- Prepared and submitted monthly statistical reports to supervisor.
- Updated databases with information on offenders' activities including employment status, residence location, educational progress.
- Attended meetings with judges, attorneys and other professionals regarding offender cases.
- Completed paperwork associated with the intake process of new clients.
- Developed plans outlining goals that must be achieved by offenders in order to successfully complete their terms of probation.
- Created, organized and maintained files, case notes and electronic databases.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Supervised cases referred to court.
- Monitored compliance with court-ordered conditions of probation, including substance abuse treatment and community service.
Department Manager
Kmart
Kansas City, MO
- Maintain Inventory in Food Department/Office Supply.
- Customer Service.
- Pricing Update and Presentation.
- Data Entry.
- Worked closely with sales associates to complete tasks.
Education
Northeast Senior High
Kansas City, MO01-1986
Skills
- Data Entry
- Account updating
- Filing
- Calendaring
- Customer Service
- Inbound and Outbound Calling
- Scheduling
Timeline
Customer Service Representative
Latosha Steeley
09.2017 - Current
Legal Assistant
Deanna Wales
10.2013 - 08.2017
Clerical Officer
Department of Corrections
03.2002 - 12.2012
Department Manager
Kmart
Northeast Senior High
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